Club Factory — returning of club factory goods

I ordered a dress from club factory because i liked it as it was looking nice in the picture but when the order was delivered it was very different from the picture so i didnt liked it the quality was also not nice. So i requested for a return at that time i was told the the product will be picked up from my house and money will be refunded. It has been 2 months since then nobody came to pick up my order. Since two months i m continuosly chating with their customer support they say everytime that they will look over the matter but to no avail. They also gave me their customer care no which is 24/7 busy and nobody picks up the call. Finally when i told them about this over chat they said that they cant help me. My money is wasted the dress is of no use and now they r not even helping me with my issue. It was my worst online shopping experience.