Club Factory — returning process

I ordered a satin gold saree but the material i got is very hard it is of very low quality. I want to return it but while returning process it is showing zero refund. I tried to call on customer service but it is saying not a valid number. It was first time when i have ordered something from club factory and it is worst experience. I just want my money back. If there is an returning option then it should work properly you can deduct some amount but showing zero is like not good. The customer care number they have provided do not work. It is very disappointing.