Club Factory — shipment issue

I have placed the order on sept 29, 2019 from hyderabad. The status as on 7th oct says that shipment information is received by ecom. However since then i have not received my parcel and everyday the status says that my order is being reschedule for the next days. It will more than 10 days my status is as it it. The ecom people says that they have just received the soft information however they did not receive the parcel and ask me to contact club factory. My club factory order no. Is so[protected] and ecom tracking id is [protected]. Sort this asap i am highly irritated and disappointed with club factory services.