[Resolved] Club Factory — shoes quality is not same as showing in onlineshop

rubal45

from Mohali, Punjab

Address:	Panchkula, Haryana, 134113
Website:	www.clubfactory.com

I ordered a shoe with club factory order no is so18417011. I got this shoes yesterday evening. I check it instantly. I look quality is not good which was showing online. Same time i request to return and refund my money. Now they are saying you can return itself with shipping charge. Bcz its not club factory issue. But why should i have to pay this shipping charges. Quality is fault of club factory. Now they are forcing me to keep this shoe with compensate of $1.3. But i don't want their shoe. Its in poor quality (Please find both images one of which i recieved and one is showing online) very bad quality. Neither thier any toll free number is working. M justing typing messages since morning

Please look into this matter.
Regards
Ravinder singh

+2 photos

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Jun 10, 2018

Complaint marked as Resolved

Club Factory customer support has been notified about the posted complaint.

Verified Support

May 04, 2018

Club Factory Customer Care's response Dear,
Sorry that we have no pick up service currently. And according to our return policy, we can only make refund for the return shipping fee of returning wrong or damaged product. In your cased of the quality issue, the return shipping fee won't be refunded.
After the problem is solved, please give us a 5-star comment here. Thanks for your support.

May 09, 2018

Updated by rubal45 As per your commitment (Find attachment) i returned your shoes at my ship cost. now you refund me only 897 . i need my money 150 rs also. Which quality you are showing on website, not providing same quality.you are making fool of peoples only. if you want to know quality issues i can mark them on picture. I NEED MY MONEY BACK 150 RS ALSO.