Club Factory — showing original product image and duplicate & faulty product providing

Address:

H no 37-72/59A, JJ Nagar, Neredmet, malkajgiri,Secnderabad, telangana, Hyderabad, Telangana, 500056

Club factory online shopping site..in the site they are showing original product image and duplicate & faulty product providing.. Not taking compliant and no response from club factory. Ignoring always. Unable to deliver the product in time and not refunding the money as per refund policy. Club factory customer care is the worst service. They even do not know the product was tracking status also,. Always saying sorry and tell that they are taking a complaint and resolve soon, but when ever i call they say 3 working days but it continue more than 2 weeks.. Still i am facing some products are issue not solved.
Note:
1) product no: so[protected] & tracking number of e com express courier is awb[protected]. (Still not received since from 19th oct 2019 till to date i. E 06 nov 2019).

2) product no: so[protected] tracking number[protected] & return id: so[protected], still not refunding the money as per refund policy.

Please do the needful if possible as soon as. Thank you