Club Factory — so[protected] is my product number

I have paid for the product but I changed my mind. I want the payment back in my card. Also, I used a guest account and it has been hard navigating through your cancellation system. Please cancel it ASAP. I do not need the product anymore.
Again, the product number is SO[protected]. And it has been booked on a guest account. Thank you in advance.
Please return the amount in my bank account. Your customer service helpline number is also wrong. I desperately need help.