Club Factory — someone else is using my account

Few days back I got msg from club factory that your item has been delivered n I didn't order any item. N I can see in my search n in the cart box other items which I didn't even carted or searched for.Plesse take a step. Here's the message which I received, [Club Factory] Your package [protected] for SO[protected] has been delivered successfully. Please rate our service through this link: https://forms.gle/vvkv5n1YYVyesVA97 .I[censored]ndelivered, please report it to us by clicking on the following link: https://app.fromfactory.club/u/u/248Eo .Thanks for your support.