Club Factory — status of order placed is still at customs clearance since many days

I have placed an order on aug 18, estimated date of arrival is Sep 5th. The carrier's phone number shown in the app is also incorrect. Kindly refund my amount or deliver the product asap.

Tracking number:[protected]

In the club factory app, when I tracked my order, it's saying that it's at the clearance stage. But this message is there for more than a month.