Club Factory — students' creative gifts white hourglass pen holder retro street lamp table decoration ornaments.

My order no. Is so58795302. Its been almost 50 days and i have not received my order. The officials have not even tried to contact me. No refund has been made. How can i get my order or the refund. I have tried contacting the agent but it says the no is incorrect. Once i was able to contact them after waiting for 20 minutes and all i got was sorry we will be unable to help you. Is this how a company works. Its just disgusting how they look after their customers.