[Resolved] Club Factory — supplying incorrect size of t-shirt and not sending free gift as mentioned in the ordered item | |||
Order number: so97912746 I have ordered 2 t-shirt from club factory, The item "lucky friday bts bangtan boys 94 j-hope printing t-shirts" Item no. Cho[protected]n The picture in the website promises free gift, key chain The delivery is of wrong size and no free gift. When contacted the customer care i am told that their is no free gift for this item. The picture is for just representation. Very disappointed as this is playing with customer sentiments. I had purchased it for my daughter and she felt bad about this. Highly unprofessional and deceiving way to sell merchandise Was this information helpful? | |||
May 12, 2019 Complaint marked as Resolved Verified Support Apr 09, 2019 Club Factory Customer Care's response Dear, there is no free gift, each item only include one t-shirt, if you are not happy with the order, please apply for return from the APP.
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+86 571 8689 1965
+86 185 5739 6868
478 Wensan Road, Zhejiang, Hangzhou, China - 310000
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