[Resolved]  Club Factory — supplying incorrect size of t-shirt and not sending free gift as mentioned in the ordered item

Address:China, 201010

Order number: so97912746
I have ordered 2 t-shirt from club factory,
The item "lucky friday bts bangtan boys 94 j-hope printing t-shirts"
Item no. Cho[protected]n
The picture in the website promises free gift, key chain
The delivery is of wrong size and no free gift.
When contacted the customer care i am told that their is no free gift for this item. The picture is for just representation.
Very disappointed as this is playing with customer sentiments. I had purchased it for my daughter and she felt bad about this. Highly unprofessional and deceiving way to sell merchandise
+1 photos
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May 12, 2019
Complaint marked as Resolved 
Verified Support
Apr 09, 2019
Club Factory Customer Care's response
Dear, there is no free gift, each item only include one t-shirt, if you are not happy with the order, please apply for return from the APP.
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    478 Wensan Road, Zhejiang, Hangzhou, China - 310000
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