Club Factory — totally different item delivered

I ordered an item from club factory and they delivered an totally different item from the description, so i raised return request. For the first time when delivery man came he could not pick the product to be returned because he was somewhere else so he called and told me that he will comes the next day. The next time he told the same thing and return got failed. Since that day nobody has called or massage about return and my request has been cancelled by club factory by itself without providing actual reason. Its been 2 weeks and i am still waiting for return.
Now it doesn't matter if they come for return or not, i just want my money to be refunded as soon as possible.