[Resolved] Club Factory — tracking ie not updating and product already been paid | |||
I have already paid for order SO[protected] from Club Factory. The tracking is not updating since 23rd july and now its already start of August. I called Club Factory so many times, they never pick up and i sent mails too, never replied. I also ordered another product which is payment on delivery, i ordered both the same day, the one i did not pay already came few dats back and the one i paid still lost. Since i already paid, make sure that i receive my product on estimated time and the product has to be good. Was this information helpful? | |||
Sep 2, 2019 Complaint marked as Resolved Verified Support Aug 02, 2019 Club Factory Customer Care's response Dear, We are sincerely sorry to inform you that the custom inspection took a little long, hence there will be a delay in delivering your order. We are continuously working with the customs department and trying hard to get the orders cleared at the earliest. We appreciate your patience in this regards and your cooperation till the time we get this issue fixed. Sorry again for the inconvenience caused. | |||
 1 Comment | |||
Comments
My ordered item has been in customs clearance and I called customer care for about 3-4 times but still there is no effective response and my money has been on halt even can’t refund me or deliver the product very poor service
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478 Wensan Road, Zhejiang, Hangzhou, China - 310000
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