[Resolved] Club Factory — tracking number[protected] order number sc[protected]

Radhika Joneja

from Lucknow, Uttar Pradesh

Address:	New Delhi, Delhi, 110077
Website:	Cloud factory

Tracking number is[protected] your tracking number is[protected].

Dear team @ club factory,

I did not find any email id to route this.. This was the
Only mail id i could find.. So pls help

My order number is
So14516266
I need to return the items : two shirts n one jacket
The fit is not right n i want to return the items.

Pls confirm the address where to ship them back
And about the refund..
I need the refund of my amount in full

Also when i contacted the customer support for refund.. The person asked me for my debit / credit cards details.. I told him it was an online transfer via net banking still he kept asking me for debit and credit card details..

Is this some kind of a fraud happening or support to customer

I am really afraid now...

Thanks
Radhika joneja
[protected]

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Apr 15, 2018

Complaint marked as Resolved

Club Factory customer support has been notified about the posted complaint.

Verified Support

Mar 14, 2018

Club Factory Customer Care's response Dear, here is the return address:
CLUBFACTORY INDIA PVT LTD (Return Center)
G45, FIRST FLOOR, SECTOR 6, NOIDA, UTTAR PRADESH 201301
According to our return policy, you need to bear the shipping fee of return. And please do put a paper with your order number and return reason on it so that we can identify the package and process the refund without delay.
So please send your items via the courier to us and we will refund the amount after receiving within 7-15 days.
Please try to re-star us for 5. Thank you.