Club Factory — unable to cancel my order

I placed two orders with same product and wanted to cancel an order now. I tried reaching to club factory customer support, but there is not response from them.
Order no - SO31462600
Please cancel the above order and refund my money. It has been 2 days and i didnt get a reply from club factory about my cancel order. Please try to resolve this issue
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    Club Factory Phone
    +86 571 8689 1965
    +86 185 5739 6868
    Club Factory Address
    478 Wensan Road, Zhejiang, Hangzhou, China - 310000
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