Club Factory — unable to see items ordered under "orders" tab in my account

Address:

Pune, Maharashtra

I had ordered a watch which is not at all similar to the picture I saw. I received order on time but it is not present under ordered items. The order number is- SO[protected]. I was not able to find under guest orders as well. Since product needs to be returned in 9 days how should I proceed the request. Also on calling helpline they do not receive calls. It literally kept me on waiting for more than 15 mins but did not receive the the call