Club Factory — unable to use existing balance for next order

Website:Clubfactory. Com

Order id : SO42924801
Refund id : SOR[protected]

I order a Bluetooth speaker which was broken and I demanded refund and it got credited in my club factory account balance. But I’m not able to use the balance for my next order. There is no option in the payment page . And also, I cannot withdraw the full amount as I’m not able to enter the decimal digits . This is complete fraudulence . I demand a solution for this
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I ordered long slim jacket now I want to return delivered product because you delivered on different colour that colour I didnt ordered my ordered id is SO52317973 please let me know the procedure how to return

Please cancel my order. Id no SO53701035.next time i will be ordering those items
I have ordered the shoes dated 10 October 2018 but now I not able to track my order.

My order number is SO53949219. I have made the payment at the time of order. My account is deducted by RS 860/-.

Please look into this matter.
I would appreciate your immediate response.
Thanks
I have ordered the products from club factory as a guest user but now not able to view and track the products. Now its been approximately 30 days. I haven't get mu products n also not able to track the items. Please let me know how can i track my ordered products.
Please cancel my order of S[protected]. The 1 item of mosquito net for kids is not useful for me the order was done thinking of full kit along with cycle. but i found later that is only of net.

please cancel before delivery. as payment is COD. i want only one product out of 2
My order no. SO49972042 placed for a bunch of earrings as per display picture. I am sent one earring which is nowhere in picture. Customer care is arguing that i hv ordered 1 unit.Any grp product shows unit as 1.In the app, my mobile appears as invalid no.i want to return without shipping fee as product cost isonly Rs.185.it is misleading site.

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