Club Factory — undue delay in prepaid order / no response for inquiry

Address:

Thiruvananthapuram, Kerala, 695023

Ref - order no : so[protected] dtd[protected]:15:29 & so[protected] dtd[protected]:05:53 for bluetooth head set.. Both were prepaid, and on tracking i got the info as its ready to pack for shipment after 3 days of order - on 13/12/19. On 16/12 when i re checked, i found the status as "
Part of your order from factories is delayed. We will ship your order as soon as it is fulfilled.". I dont understand, for a blue tooth headset, what part of items are missed

I had send mails and reminders to the mail id provided and also made calls to the support no - but no response..

Will i get the shipment on the committed date - 31/12/19. Or atleast there must b a reply about the delivery date. Is there any way to get compensation o[censored]ndue delay.?