[Resolved] Club Factory — unfulfilled order

09min37

from Bhimavaram, Andhra Pradesh

Website:

clubfactory.com

I have placed an order on your website on[protected] at 20:36:21. The order number is SO73224287. The estimated delivery date is[protected]DD-MM-YYYY). However, I just realized the website wrongfully shows that my order has been delivered on[protected]. I'm yet to receive my order. Please look into the matter and kindly let me know how to proceed further to get my order. Or, probably a refund if there has been a mishap and my order can't be fulfilled.

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Dec 31, 2018

Complaint marked as Resolved

I don't think complaining here helped in any way as I just did it a few hours ago and the delivery guy just dropped off my order. Apparently, the guy that's supposed to deliver to my house quit his job and the supervisor, unaware of this, marked my order was complete?! Whatever the case is.. I'm just glad my order was fulfilled.

Verified Support

Jan 02, 2019

Club Factory Customer Care's response Dear, sorry for the trouble, we would make a feedback to our courier, and we are glad that you like our items.

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Comments

Priyanka Titus

from Delhi, Delhi

i applied for refund and my package has not been collected from me as yet, it has been more than 15 days now. when will you collect my package to initiate and process refund?
When I contacted customer care they said they cannot help me as this is now an escalation as this is 15 days old case now and that I need to contact chat support on the app.
But the app says" sorry we couldn't pick up, please contact us or return on your own"
The irony is that the app has no fixed time to reply to your query and there is no pop up or notification that they have replied to your query, so by the time u open the app again the agent who tried to attend to you after a long time has vanished due to his agent call time per call !
COLLECTY RETURN PACKAGE AND RETURN MY MONEY!!!

order id - S[protected]