Club Factory — very bad service

I had placed an order for a shoe. My order number is s[protected]. It’s been a month and i haven’t received my order. I also happened to speak to mr rajat kumar ([protected]) he said that he is a customer service executive of club factory and he was not aware on how to speak in english.in the end he also tried scamming me of 5000 bucks. Concerned authorities do look into this and please do the needful.