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[Resolved]  Club Factory — wallet money withdrawn by someone

Hi I bought an item from club factory in the month of November and it came in damaged condition after a marathon chat try refunded part amount. After few days the amount is withdrawn automatically and when I contacted them they say the amount is withdrawn by someone vikash so we can't do anything. Not sure how this refund is possible the amount was transferred to some different account. Can someone help me get my money back. I am pinging their customer care and no response
wallet money withdrawn by someone
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Complaint marked as Resolved Mar 1, 2019
Verified Support
Club Factory Customer Care's response Jan 29, 2019 Dear, very sorry for this, but our agents have no access to withdraw customer's money, I suggest you change your password or create another account.
Complaint comments  1 Comment     Updated: ShareTweet

Comments

Hello,
I went to order one protect from club factory but it's not getting confirmed.

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    Club Factory
    Customer Care Service
    Customer satisfaction rating
    21%
    Complaints
    5500
    Pending
    0
    Resolved
    1153
    Club Factory Phone
    +86 571 8689 1965
    +86 185 5739 6868
    Club Factory Address
    478 Wensan Road, Zhejiang, Hangzhou, China - 310000
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