Club Factory — want to return item and also applied but there's nothing happening

Address:	Auraiya, Uttar Pradesh, 206122
Website:	@clubfactory.com

Hi I'm preeti Dixit from Auraiya

I want to return my item order no SO28681893

I applied before 1 month ago but there's no reply and noone is coming to take the parcel and customer care contact is also busy or switched off so what should I do I want my refund and I did everything to contact with you many times but there was nothing in your service any email no other contact details and you can see the applied date in the given screenshot clearly saying I want to my refund at any condition please understand my situation Nd operate fast Please 🙏