[Resolved] Club Factory — watch and balloons | |||
I have placed an order for a watch and balloons packet for a birthday party from club factory on 03/07/19. And the delivery date was showing as before 21st august. It's 30th aug already and not delivered yet. When i checked the tracking number, it's showing as not picked up by the delivery partner. I called the cf customer service number and asked about the delivery, they are saying that i have to wait for some more days and they also don't know till when. When i told them to cancel my order, they said it's not possible. This way they cheat the customers and i am telling everyone not to believe in them and lose your money like me. I want to know how can i get my money back. Can anyone help me with that?? Was this information helpful? | |||
Sep 6, 2019 Complaint marked as Resolved Verified Support Jul 31, 2019 Club Factory Customer Care's response Dear, We are sincerely sorry to inform you that the custom inspection took a little long, hence there will be a delay in delivering your order. We are continuously working with the customs department and trying hard to get the orders cleared at the earliest. As for the latest information from the related department, your order status will be updated in about 3 working days. We appreciate your patience in this regards and your cooperation till the time we get this issue fixed. Sorry again for the inconvenience caused. | |||
 4 Comments | |||
Comments
The quality of the order was bad and now I am not able to return it because it is showing 0 in delivered orders please help my order ID is SO[protected]
Worst app I have ever seen ... I ordered the product 25 days ago but still they not diliverd any product to me ... I'm getting very angry now & I will file a case if my order is not dileverd within 2-3 days... They took online payment from me but no response till... 😡😡😡😡😡
I already paid for my order named women's fashion simple luxary wallet of amount 380rs..n they show status o[censored]npaid... I paid through net banking using phone pay.. Please help me soon.. Otherwise refund my money
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+86 571 8689 1965
+86 185 5739 6868
478 Wensan Road, Zhejiang, Hangzhou, China - 310000
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In that case why i have to pay shipping charges.
I need refund for this as i got defect product.
SO[protected]
Other please replace the product.