Club Factory — watch is broken

Address:

Chennai, Tamil Nadu

I order a metal watch in club factory, i received it 2 weeks later and found it to be broken. The glass dail is totally broken and i applied for return for which they said rs.100 will be deducted for shipping, however the delivery was free for the watch.
I complained for return and it's 3 days i still have not heard from their people.
Worst service.
The cheat in the name of sale