Club Factory — watch - pathetic service it's 1 month now still. not delivered

No one is helping it has been 1 month now and nor club factory taking interest nor delivery agents my case is still pending. I am going to take this legally for cheating section. I tried contact customer care they promise it is escalated but no response from 14 hours now.

This is the last option i had to draft a email to you guys. From one month i am following on my order where i requested multiple agents to change nunber on. Order but nor the clubfactory agents are helping me nor courier folks helping. Should we expect such pathetic service?

Yesterday i called one agent and he said he had escalated the issue and will receive call within 3 hours now its more thn 14hours i havent received any call from any escalation agent.

No one is ready to cancel the order as well. The courier delivery agent is not responding calls and nor the clubfactory agents are helping with the order.