Club Factory — when will I get my parcel

The estimated delivery date was by 13 november. I understand if the delay was for three to four days but it's too much when you have to wait for many weeks. When contacted the app customer service they say wait for some days you will get your parcel. It's not like i am getting things for free. I am paying for it. This will be my first and last order from club factory
Tracking number eq[protected]in
Please look into the matter