Club Factory — withdraw amount not credited to my bank account

Address:

110051

Its been 2 months club factory is holding my money. I returned few items on 22 june of amount rs. 8265.75, order no. So25039041, refund id: sor[protected]. I asked for refund and club factory took a month to refund the amount in my app wallet. On 25th july i received a confirmation of the refund. And the same day i opted to withdraw that amount in my original payment mode i. E bank account transfer. However till date that amount is still not credited to my bank account. I have entered all the required bank details at the time of requesting withdraw. Its been 2 months i am contacting customer support team via chat and call on the same matter but nobody is of any help. This is really frustrating and disappointing.