Club Factory — wrong product delivered and refund not yet credited

Website:

www.clubfactory.com

Hi.
I’m complaining about the horrible service from this # company. Order number so53277567. I ordered an owl curtain and after 20 days they send me something else. 2 items were not available hence they had to refund the money. Refund request was done on 10th oct, already 13 days still not refunded. As per the website refund takes 5-10 days.