[Resolved] Club Factory — wrong product sent but not providing any refund or replacement | |||
I ordered large size t shirt and i revived small size t shirt, i contacted club factory customer support 3 times on chat because they don't have customer care number, however there executives are asking irreverent question and asking me to bare the shipping charges to get refund. It was my first experience with this shopping site and its really disappointing. I placed 2 orders on 12-apr-2018 but only received one product till date that to wrong size product even that they don't want to replace and my another product still not received. My money deducted from my account. Was this information helpful? | |||
Jun 14, 2018 Complaint marked as Resolved Club Factory customer support has been notified about the posted complaint. Verified Support May 03, 2018 Club Factory Customer Care's response Dear, Please tell us your order number so that we can check it for you. And take a photo of the item with the size on it to us. Thanks. Verified Support May 13, 2018 Club Factory Customer Care's response Dear, You can leave your order issues in our app support or to our [protected]@clubfactory.com, which will give a better response for you. Please try to re-star us for 5. Thank you. | |||
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+86 571 8689 1965
+86 185 5739 6868
478 Wensan Road, Zhejiang, Hangzhou, China - 310000
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Also mentioned Courier detail in return status.
Still it is not received on Club factory app but it is received on courier tracking site. Please confirm me weather it is received or not and when i will receive my money back.