Club Factory — wrong product with lesser value received

Address:

A-16, 1st Floor, Vasant Kunj Marg, Aruna Asaf Ali Marg, Qutab Institutional Area, New Delhi 110067, New Delhi, Delhi

Hi, on oct 24, 2019, i ordered jbl t460bt headphones worth rupees 1200/- from club factory using cod method and on 31 oct 2019, the product was delivered and i paid the cod amount of 1200/- to the courier boy having courier reference number awb[protected]. However, when i opened the product i was shocked to know that the product is actually a different product with lesser value. I am attaching the image of the received product. Upon further checking i came to know that it is actually not more than 300/- rupees product.

I immediately try to return the product using their mobile app, but to be my surprise the status of the product is still showing under preparing mode in the app. Since it is showing still in process, i am not able to return the product and not able to claim my refund. I called the customer care as well as seek advice using their live chat support, and they had asked me to wait for 3 days and the status will be updated in the app, then i can initiate the refund.

My order number is so[protected].

I request you to kindly look into this urgently and help me to get my money immediately.

Thanks
Paramjeet