Club Factory — wrong products delivered but still they are not refunding my money

Website:

www.clubfactory.com

My order number is so72363335. I have ordered a watch at a sum of rs. 673 on 3rd december 2018. I have received the order on 12th december 2018 but when i opened the packet it was a women's wear sweater. Since the day i am continuously requesting club factory support for the redressal of my problem and have asked for refund. But all are they doing is nothing and only telling me that my case is being referred to their senior but now they are even not replying. My money got wasted. They are fraud