Club Factory — wrong products delivery

Address:

Pune, Maharashtra, 412114

Hi team,

I’m feeling very unfortunate that i’m writing this to you about the fraud that i faced recently with club factory. I placed order no. So9868603. On 15dec2017 and i was assured that the package will be delivered in a 14-15 days but it took more than a month for the delivery, on calling the customer care several times i was given the same information repetitively that the package was on the way and that it will be delivered in next 24 hours.
After one month when the package arrived, i hv seen that the item that was delivered was completely different than the order that i had placed. Later when i informed about this to club factory i was told that my amount will refunded with screenshot of applied refund n it has been told me that no need to return wrongly delivered order... Again i waited 7-10 days still no received any refund... Yesterday when i talk to customer service i came to know that refund which was applied goy denied by financial team... Without my information how you ppl can do this... I am sitting ideal with no work to tk continues follow up on this. Or this is the way you are taking care of your customers... Added to this one more thing
I have received my another order so10623390 from the same club factory and it took long too for its delivery with incorrect item delivery. I have ordered red color hoodies they delivered pink... N as compensation they have refunded half amount of that n ask me to keep ordered one i agreed bcz i don't want to waste my tm in this... Along with hoodies i have ordered one cloth n slim wear but quality of those cloths is poor... When i asked why i got answer that we are posting pictures which are taken from high class cameras that y it's look different than picture what you are receiving...
This is the worse experience of online shopping i ever had.
Kindly help me with this.

Thanks,
Radhika yewale