Club Factory — your customer care person debited rs.10, 000/- from my account

Address:

Kolkata, West Bengal, 700034

Dear sir/madam,
I have recieved my order today. My order number is so9810221.in that package of many items, there was one hair clip which was missing. So, i called your customer care number ([protected]). They told me that they will refund me the money for that item. They asked me my card details which i provided them. Then they said that i will recieve an otp in my number and they said that if i gave them that number then only i will get my refund. After giving that otp they deducted 10000/- from my bank account. I have been calling them all day but they are not giving back my money. Your customer service is worst. I wanty money back. How can you fraud people like this. I want my money back.