Club Group Of Hotels — No hotel reservation is given to the paid members. Fraud company

Address:	Gurgaon, Haryana, 122016
Website:	www.clubgroupofhotels.com

Hi, I have taken the Club group of Hotels Membership for 5 years as per which I am untitled to get 25 nights (as membership) + 2nights (free) + 3nights (free as joining bonus) at their Hotels and associates properties. As per the policy I need to inform then just 1 week prior. I informed them 2 months prior but no reservation given. Even they do not reply and gets the things postponed. When we plan a holiday travel, we need to plan office leaves, transportation, accommodation and other things. Club Group of Hotel representatives do not provide the confirmation and things get delayed. Then virtue of time, we need to cancel the holiday plans as it is wastage to plan if you do not have any accommodation confirmation. Their CUSTOMER CARE service is very poor. There is no customer care actually. Only one person is managing and replying the phone calls and mails. It is very difficult to get the accommodation. I paid the membership amount in one payment and getting No SERVICE. They are doing fraud by making false promises at the time when you take membership and give NO SERVICE. I am very much disappointed with them. I send emails to : - club group of hotel CGH, Customer Care, [protected]@ssrpl.com But not getting any prompt, satisfactory and needed reply.