Club Jiva — Cheating and fraud

Address:

Mumbai City, Maharashtra

I went on trip to matheran and i was told that i have to go through 1 hr session to get a vacation free. I and my husband took membership of club jiva as i was told we can plan for any month and anytime we want and we only have to inform 1 week prior and there would be a room booked for us. I called up for a booking from 30th dec till 2nd jan near mumbai but i was told that booking is full and we can get booking for delhi or shimla. Pls tell me who the hell go to delhi for new year and to shimla for 4 days. That girl i spoke to (Nisha) was more interested in going home as her working hrs were ending. Club jiva cheated us of money and their service is pathetic. Their customer service rep doesnt know how to speak english or even how to speak politely. She was asking me again and again to send a email and not call. Then she was telling me that i have to 1 month prior my trip dates. I told her that was not written anywhere in contract. She said it is written but she was unable to tell me where it was updated. When i asked for refund as m not getting the booking, she refused to send my application for refund as there needs to valid reason for cancellation. Pls soneone tell me more valid reason than not getting booking i want on time. For all peaple who have been cheated. I seriously suggest to do a police complaint with the contract signed