Club Jiva — Club Jiva making fool of many innocent people

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201308

Dear Sir/Madam
I Sarita Chaudhary and my husband Mr. Sudhir Chaudhary was in Nainital on 10th June 2016 for on summer holiday trip, we were approached by an agent of Club Jiva near Nainital Lake in evening on 10-June-2016 claiming to give gift scratch cards on celebration of 5th anniversary of Club Jiva.
We were provided three cards to scratch after scratching the cards we won one of the four gifts, an iPad, an LED TV, 10k in cash or a paid vacation. we had to do was to attend a 1 hour orientation session on next day 11th June 2016 at the Hotel nearby Nainital Kotwali, On 11th June 2016 we were asked to show ID Proof and any one of Visa/Master Card, as we stepped into the meeting hall of the hotel, we were introduced to a Sales agent named Mr. Farhan and took three hour discussion even though we were told that we need to have lunch and pleaded to finish off the presentation in 1 hour.
Mr. Farhan and Mr. Nirav explained us the membership plans and offered so many services that they will provide. I took 5 years membership plan and paid Rs 20, 000 by debit card. Mr. Nirav and Mr. Farhan offered us two days and two nights complimentary holiday trip any time, anywhere. They asked us how long you will stay here, we replied them that today (11th June 2016) we shall visit to Mukteshwer and planning to stay there then Mr. Nirav said us to use complementary holidays, we were happy and agreed to him, then he said that before our reach to Mukteshwar he will arrange hotel there within two hrs and intimate us address by messaging via Whatsapp, as we reached there they didn’t make any arrangement many times we called them they always replied we are trying to find, sometimes they switched off their phones and same repetition continued for many hrs, at last they replied that all hotels are occupied we are unable to find any room vacant due to peak season, you try at your own either in Mukteshwar or any other place, before your check out from the hotel we shall pay bill of any amount either 10, 000 or 20, 000 or more direct to the account of Hotel owner. We were upset and felt cheated by these people, then we decided to come at our home and on the way at Haldwani we took a hotel and asked them to pay the amount, Mr. Farhan replied that due to some emergency Mr. Nirav had to go somewhere, now you please pay the bill and check out from the hotel as he will come back he will transfer amount in your account, send us account Number. We send him account Number but nothing transferred, sometimes they switched their phone sometimes they said that within one hour, within two hrs and so on we are transferring, there are some refund formalities of company that’s why it is taking too long time, in the same conversation we passed five days, in the mean while I have checked their feedback and credibility on internet and was shocked to know that Club Jiva has a very bad name and very bad reputation in the market, whatever reviews we found same happened with us then we decided to ask the refund of whole amount we paid in Nainital and called Mr. Nirav he replied that you write a mail to company, we did the same and called to customer care, Ms. Nisha picked phone and informed us that there is no refund policy, we tried to discuss her our problem but she said to transfer the call to her boss Ms. Neha, she put the phone on hold and the bell was ringing for 15 minutes no body received the phone at last I had to cut the phone.
When I post my views on this forum first time then suddenly i received a call from club Jiva customer care and she assured me to resolve my problem within 24 hrs and mail me for the same but till today neither i received any call/mail nor any Mr. Nirav and Mr. Farhan picking our call.
Club Jiva is totally fraud company it is making fool of innocent people, by using unfair and illegal methods.

I request to the officials of this forum please help me in this regard and expose such scammers in the public interest. They are really big “SCAMMERS and CHEATERS”

Sudhir Chaudhary & Sarita Chaudhary
Dr.[protected]@gmail.com