Club Jiva — Fraud program by club jiva at la calypso goa | |||||
Me and my husband were the victims of club jiva fraud- silver jubilee celebration to attract GOA visitors. For our bad luck we met a guy in Goa who introduced himself as club Jiva member and requested us to open coupons to see if we are lucky winners. And as one o[censored]s was that 'lucky' winner he took us to Hotel La Calypso. There we went through a marketing session by Club Jiva and we bought a package of 66k for 5 years and paid 30k deposit. At the time of presentation they showed details of several big hotels like Ratan Haveli, Hotel Auli, Shimla, Kerala, Rajasthan, Kashmir.And said that these hotels are part of there membership. DAE membership will come free with Club Jiva. But, later we came to know that they have only 7-8 properties and that too in Goa, Banglore and Panchagani. If we have to use any of the DAE hotels then we have to pay the exchange fees, this would comes out to be around 250 USD. This we can easily do by our self in their 7 properties with not more than 10-15k for 5-7 days. But, now we have to pay them 66K + maintenance fees of 5K every year and the utility charges of the hotels that comes around 1500.We actually called to cancel our membership but they were not ready to cancel and return our money. We need our money back. We were about to lodge a police complaint against this fraud people proceed legally. Was this information helpful? | |||||
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Club Jiva customer support has been notified about the posted complaint. | |||||
 8 Comments | |||||
Comments
Never Ever join in this Club Jiva
Reply
Just to add, The Directors of India Infoline Ltd & Sandalwood Hotel and Retreat & Holiday Kart Private Limited & Club Jiva in Mumbai / Goa & Ananta Oorjaa pvt ltd. are same. i.e. They have 2 Fraud Directors / Partners: Sandeep Jaysukh Mehta & Lavlesh Ram Lala, and both of them have Police complaints and many legal cases against them.
If someone need to file a complaint against them in consumer court PFA the details. I'm filing a case
PROCEDURE FOR FILING COMPLAINT WITH ICRPC
Individual complaint or a common joint complaint having same issue is accepted from individuals.
STEP ONE:
Pay non-refundable fee amount of Rs 500 preferably by netbanking instead of DD to save on bank commission. You can get the net banking details from [protected]@consumergrievance.com. The fee of Rs 500 can also be paid by demand draft ot local mumbai account cheque drawn in favour of "ICRPC" payable at "Mumbai". Write your name behind the cheque.
STEP TWO:
You need to prepare your complaint in the following manner:
A) Page One:
1) Name
2) Address
3) Cell Number
4) Residence telephone no
5) Your E-mail address (very important, without this you will not
receive the copy of notice).
6) Payment details for Rs 500 fee (transaction number or DD number, dated and bank).
Refer S. No (C) 4 below.
B) Page Two:
1) Name of Opposite party
2) Registered address of the Opposite Party
3) Telephone no.
4) E-mail of the chairman or company e-mail (this is necessary to
provide else we will not be able to send the notice)
5) Name and address of the branch with which you dealt and received
defective product and services.
C) Page Three onwards:
1) COMPLAINT: Mention a summary of your complaint. We will not read your attached documents to discover your complaint, you have to write a proper complaint to make us understand the issue. Date-wise facts in complaint are very helpful when referred to the page numbers of the attached documents.
2) RELIEF: Mention what relief or settlement you are looking for against your complaint. Example: refund, replacement or rectification of defect, compensation, etc.
3) Documents (like bill, agreement, service report, your complaint to them, your notice to them, etc). Enclose only the xerox copies of supporting documents. Don't send originals as we do not return the documents and destroy them after use.
STEP THREE:
Once your STEP TWO documents are ready, you have to fill the online complaint form and generate the complaint number. PLEASE NOTE THAT YOU WILL GET ONLY ONE CHANCE TO FILL THE ONLINE FORM therefore read displayed the instructions very carefully.
On submission of the online form, you will receive a copy of your subimitted form with complaint number by email immediately. This will also be your cover letter to be included with the documents given on STEP TWO.
All your papers should be tied by thread or stapled together in one bunch only. We reject thep papers sent in loose, un-stapled, untied condition, sent in separate bunches or sent to us in installments will be rejected and no queries will be entertained. We do not return the documents, hence, do not send any originals.
STEP FOUR:
Use the printout of the e-mail response received against submitting the online form as cover letter. Attach the DD/cheque by pin to this cover letter. Mention your online transaction number on top of the cover letter.
Send after[protected]we are closed for diwali vacation till[protected] the stapled or tied complaint+documents (with details of Rs 500 fee on cover letter) through courier to:
Arun Saxena
ICRPC
A-701, Prakruti Pearl
Hiranandani Estate
Thane (West) 400607
PROCEDURE THAT WILL BE FOLLOWED BY ICRPC AFTER RECEIVING YOUR DOCUMENTS:
1) After the receipt of your envelope, you will receive e-mail acknowledgement from us about acceptance or rejection of your documents with further instructions. If you do not receive this email acknowledgement within 10 days of despatch of your documents, please check with us about the delivery.
2) We will issue a notice to the concerned party within 20 days of receiving your documents. We will send you a copy of the same by email.
3) If your grievance is not settled "out-of-court" after sending the notice, ICRPC will further help you with preparation of your case papers for filing in the consumer court with all instructions. There will be a fee charged for preparation of case papers (much less than what lawyers will charge you). You can also do it for FREE by filing case in the consumer court on your own without our help or any lawyer if you do not wish to pay.
IMPORTANT INFORMATION
1) We operate through the internet, e-mail, and cater to the consumers across the world. So, it does not matter where you are located.
2) Please do not visit us without appointment. We will not meet you under any circumstances even if you stay in the neighbourhood.
3) Consumer courts take about 1 to 2 years (or even more at times) to settle the case. The consumer is expected to attend the court hearings at least 4 to 5 times in a year.
4) Time limit to file case in the consumer court is within 2 years from the cause of action.
5) International Consumer Rights Protection Council (ICRPC) is a registered, non profit, non-political NGO, not supported financially from either Indian Government or elsewhere. ICRPC do not beg for donations or advertisements for its website to carry on this fearless social work. ICRPC has a team of dedicated professionals who work honorary for the society, risking their life and property.
ICRPC contact details:
Website: www.consumergrievance.com
E-mail: [protected]@consumergrievance.com
PROCEDURE FOR FILING COMPLAINT WITH ICRPC
Individual complaint or a common joint complaint having same issue is accepted from individuals.
STEP ONE:
Pay non-refundable fee amount of Rs 500 preferably by netbanking instead of DD to save on bank commission. You can get the net banking details from [protected]@consumergrievance.com. The fee of Rs 500 can also be paid by demand draft ot local mumbai account cheque drawn in favour of "ICRPC" payable at "Mumbai". Write your name behind the cheque.
STEP TWO:
You need to prepare your complaint in the following manner:
A) Page One:
1) Name
2) Address
3) Cell Number
4) Residence telephone no
5) Your E-mail address (very important, without this you will not
receive the copy of notice).
6) Payment details for Rs 500 fee (transaction number or DD number, dated and bank).
Refer S. No (C) 4 below.
B) Page Two:
1) Name of Opposite party
2) Registered address of the Opposite Party
3) Telephone no.
4) E-mail of the chairman or company e-mail (this is necessary to
provide else we will not be able to send the notice)
5) Name and address of the branch with which you dealt and received
defective product and services.
C) Page Three onwards:
1) COMPLAINT: Mention a summary of your complaint. We will not read your attached documents to discover your complaint, you have to write a proper complaint to make us understand the issue. Date-wise facts in complaint are very helpful when referred to the page numbers of the attached documents.
2) RELIEF: Mention what relief or settlement you are looking for against your complaint. Example: refund, replacement or rectification of defect, compensation, etc.
3) Documents (like bill, agreement, service report, your complaint to them, your notice to them, etc). Enclose only the xerox copies of supporting documents. Don't send originals as we do not return the documents and destroy them after use.
STEP THREE:
Once your STEP TWO documents are ready, you have to fill the online complaint form and generate the complaint number. PLEASE NOTE THAT YOU WILL GET ONLY ONE CHANCE TO FILL THE ONLINE FORM therefore read displayed the instructions very carefully.
On submission of the online form, you will receive a copy of your subimitted form with complaint number by email immediately. This will also be your cover letter to be included with the documents given on STEP TWO.
All your papers should be tied by thread or stapled together in one bunch only. We reject thep papers sent in loose, un-stapled, untied condition, sent in separate bunches or sent to us in installments will be rejected and no queries will be entertained. We do not return the documents, hence, do not send any originals.
STEP FOUR:
Use the printout of the e-mail response received against submitting the online form as cover letter. Attach the DD/cheque by pin to this cover letter. Mention your online transaction number on top of the cover letter.
Send after[protected]we are closed for diwali vacation till[protected] the stapled or tied complaint+documents (with details of Rs 500 fee on cover letter) through courier to:
Arun Saxena
ICRPC
A-701, Prakruti Pearl
Hiranandani Estate
Thane (West) 400607
PROCEDURE THAT WILL BE FOLLOWED BY ICRPC AFTER RECEIVING YOUR DOCUMENTS:
1) After the receipt of your envelope, you will receive e-mail acknowledgement from us about acceptance or rejection of your documents with further instructions. If you do not receive this email acknowledgement within 10 days of despatch of your documents, please check with us about the delivery.
2) We will issue a notice to the concerned party within 20 days of receiving your documents. We will send you a copy of the same by email.
3) If your grievance is not settled "out-of-court" after sending the notice, ICRPC will further help you with preparation of your case papers for filing in the consumer court with all instructions. There will be a fee charged for preparation of case papers (much less than what lawyers will charge you). You can also do it for FREE by filing case in the consumer court on your own without our help or any lawyer if you do not wish to pay.
IMPORTANT INFORMATION
1) We operate through the internet, e-mail, and cater to the consumers across the world. So, it does not matter where you are located.
2) Please do not visit us without appointment. We will not meet you under any circumstances even if you stay in the neighbourhood.
3) Consumer courts take about 1 to 2 years (or even more at times) to settle the case. The consumer is expected to attend the court hearings at least 4 to 5 times in a year.
4) Time limit to file case in the consumer court is within 2 years from the cause of action.
5) International Consumer Rights Protection Council (ICRPC) is a registered, non profit, non-political NGO, not supported financially from either Indian Government or elsewhere. ICRPC do not beg for donations or advertisements for its website to carry on this fearless social work. ICRPC has a team of dedicated professionals who work honorary for the society, risking their life and property.
ICRPC contact details:
Website: www.consumergrievance.com
E-mail: [protected]@consumergrievance.com
Please ignore the previous comment instead of filing the case through the NGO, You can directly write to the authorities. You can find the details below.
Goa State Consumer Disputes Redressal Commission,
Junta House, 1st Lift,
4th Floor, Vivekanand Road,
PANAJI – 403 001
STD CODE: 0832
E-mail: [protected]@goa.nic.in &
[protected]@nic.in
States/District Forum Goa
District Consumer Disputes Redressal Forum, North Goa
Flat no.F-F-1, Goa Housing Board, Commercial-Cum-Residential Complex, Block No. A, Alto Betim, Porvorim, Bardez-Goa – 403521.
[protected]
[protected]@goa.nic.in
District Consumer Disputes Redressal Forum, South Goa.
Ist Floor, Blessings Pioneer Commercial Complex, Opposite District Court, Old Market, Margo-Goa. 403601.
[protected]
[protected]@goa.nic.in
Goa State Consumer Disputes Redressal Commission,
Junta House, 1st Lift,
4th Floor, Vivekanand Road,
PANAJI – 403 001
STD CODE: 0832
E-mail: [protected]@goa.nic.in &
[protected]@nic.in
States/District Forum Goa
District Consumer Disputes Redressal Forum, North Goa
Flat no.F-F-1, Goa Housing Board, Commercial-Cum-Residential Complex, Block No. A, Alto Betim, Porvorim, Bardez-Goa – 403521.
[protected]
[protected]@goa.nic.in
District Consumer Disputes Redressal Forum, South Goa.
Ist Floor, Blessings Pioneer Commercial Complex, Opposite District Court, Old Market, Margo-Goa. 403601.
[protected]
[protected]@goa.nic.in
I was promised by Club Jiva/Holiday kart pvt ltd, for being given refund till 20th November-2015, However, It's already 19th November, and there is no trace of any refund till now. I don't know When will I get my refund ?
I ll wait for 1-2 days, otherwise even I would send my complaints to the Court...
I ll wait for 1-2 days, otherwise even I would send my complaints to the Court...
Dear All, I also cheated by Club Jiva / Holiday Kart pvt ltd in Nanital, i invest Rs 20000 now i want to refund
Reason why i want my money back and refuse to take membership:-
1) CLUB JIVA member said for meal, cab and other services will be given by mentioned hotel, but listed hotel denied
2) 18 days have passed but NO membership card i received even not a single welcome message yet from CLUB JIVA side.
3) Hotel said they are fraud, i here from Mainali hotel that is in his list
4) They provide member ship type BLUE, which is off season membership, this was not disclosed at time of meeting.
5) They said refund your money any time but when i mailed him, i got reply of no refund from CLUB JIVA side
6) Only one hotel said that we can use club, and all hotel denied which are in list, but members in meeting promised us to provide us all services of hotel
7) i received one booklet in that point number 12 is changed, its mention that any time you refund money but after taking membership point is changed and said nonrefundable in booklet
8) Company is not more than 5 years but members said it is more than 10 years in market.
9) Member said they owning 35 hotels and LACALYPSO hotel one of them, that is false
10) Hotel said extra utility charges are paid, but this was not mentioned at the time of joining
11) Lots of facility they promises for us, that will also need to share that all are false information
There is no reason to join CLUB JIVA so please refund my money.
I mailed him many time but they said its non refundable
I have around 30 people in whats app group, we will defiantly take action against him
My Mobile Number:[protected]
Reason why i want my money back and refuse to take membership:-
1) CLUB JIVA member said for meal, cab and other services will be given by mentioned hotel, but listed hotel denied
2) 18 days have passed but NO membership card i received even not a single welcome message yet from CLUB JIVA side.
3) Hotel said they are fraud, i here from Mainali hotel that is in his list
4) They provide member ship type BLUE, which is off season membership, this was not disclosed at time of meeting.
5) They said refund your money any time but when i mailed him, i got reply of no refund from CLUB JIVA side
6) Only one hotel said that we can use club, and all hotel denied which are in list, but members in meeting promised us to provide us all services of hotel
7) i received one booklet in that point number 12 is changed, its mention that any time you refund money but after taking membership point is changed and said nonrefundable in booklet
8) Company is not more than 5 years but members said it is more than 10 years in market.
9) Member said they owning 35 hotels and LACALYPSO hotel one of them, that is false
10) Hotel said extra utility charges are paid, but this was not mentioned at the time of joining
11) Lots of facility they promises for us, that will also need to share that all are false information
There is no reason to join CLUB JIVA so please refund my money.
I mailed him many time but they said its non refundable
I have around 30 people in whats app group, we will defiantly take action against him
My Mobile Number:[protected]
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