Club Jiva — refund of membership fee plus rs 15000

Website:

club Jiva.in

In goa, ms. Nancy from club jiva told us in dec 2018 clearly that we could cancel the membership anytime. She also gave us her cell number.
We decided to avail of their first free stay option by paying re 15000 (Utility fees for hotel stay they said) as bank transfer to club jiva. But we were unable to take this stay so we told them so and asked for a refund. After promising the refund, they didn’t do it as on date. The jiva person mr. Murgesh has been responding to my mails and phone calls regarding this. But later on he also stopped responding. Finally when i kept on making calls and emails persistently, he came on the phone line and told me he was sorry and that he was unable to help me further as the accounts dept wouldn’t release the amount.
I couldn’t believe what i was hearing.

Meanwhile simultaneously i also requested club jiva to let me know how to cancel the membership and to refund my money. They told me it’s non - refundable. It’s not mentioned like this in the documents they gave me.
So, i need my membership fee and rs 15 k back. I am not interested in associating with club jiva. Please guide me as to what i need to do for this to happen and how this group can be exposed for this fraud.
Thanks
Sunita ajoy
[protected]@gmail.com