Club Mahindra Holidays — cheating, fake schemes and unauthorized transaction in my credit card

Address:

New Delhi, Delhi, 110054

My membership no. 2796965.
I have been repeatedly approaching the customer care of club mahindra to look into the matter but in vain. This is a serious case of fraudulent activity with malafide intentions executed by this company. The chain of events that followed are as follows:

1. On 30/12/2017, a stall was organized in dlf place mall, saket, new delhi by club mahindra to attract new members. Mr. Nakshtar kumar, executive-sales, came out with an offer costing rs. 67, 997.00 which had a series of inclusions like 12 club mahindra nights, food vouchers costing rs.8000.00, one week stay at rci, 2 nights/3 days stay 10 times i. E. 20 nights, 10 bookmyshow movie vouchers each costing rs. 200.00, gold vouchers worth rs. 7500.00 from, zozo day activity vouchers, on the spot offer for complimentary stay in club mahindra resort, shimla. All this was included in a one-time payment of rs. 67, 997/- (Rupees sixty seven thousand nine hundred ninety seven only) the only cost of the package and unlimited period to avail the offer and it was said that this is a promotional offer to make new members. The entire amount of rs. 67, 997/- was paid by using my american express supplementary credit card.
2. After this, my incorrect e-mail address, mobile number and date of birth were deliberately entered in their records so that validation cannot be carried out. A fake e-mail id 'sima. [protected]@gmail.com', a different mobile no. [protected] and incorrect date of birth '18/05/1985' were entered in the records so that i cannot create my profile on club mahindra portal and access my account and also the verification process cannot be carried out by the club mahindra verification team with me.
3. After contacting mr. Nakshtar kumar, he kept giving false promises and assurances that the vouchers will be sent in a day or two which was a lie. He kept blaming the back-end team for incorrect entry of data.
4. To my shock, on 08/05/2018 an amount of rs. 10, 259/- was processed by mahindra holidays & resorts india limited against my american express supplementary credit card, which was used for making payment of rs. 67, 997.00 on 30/12/2017. It is clearly evident that the details of my credit card were captured without my consent. On further inquiry from club mahindra head office in chennai, i was told that i have a 25 years plan costing more than rs. 3 lakhs against my name for which emi of rs. 10, 295/- is being charged. This is again a fraud as the credit card which was used to make payment of rs. 67, 997/- on 30/12/2017 has been misused by using the privilege given to hotels and airlines that they can execute transactions using only card no. And cvv without pin. It has been a case of fraudulent transaction and unauthorized access to my card. Above all, i never purchased any package spanning 25 years, it was registered against my name in a fraudulent manner.
5. All the points mentioned above indicate towards a series of crimes carried out by the company under the brand name of club mahindra.
6. I have been complaining consistently against the above malpractices by phone and and a series of e-mails, but they all went unnoticed and only false promises are being made by their chennai office.
Club mahindra is required to refund my entire amount of rs. 67, 997.00 which has been extracted from me under false and fraudulent scheme which does not exist, at the earliest. Also the amount of rs. 10, 295/-, which has been charged against my card needs to be refunded.
I have been denied verification process by a systematic foul-play happening at your end and a package has been registered against my name which i never purchased.
Based on my experience, i advice that please stay away from this company and do not risk your hard-earned money.