Club Mahindra Holidays Customer Care
Mahindra Holidays & Resorts India Ltd.
Customer satisfaction rating: 83%
Submit a Complaint
1550
COMPLAINTS

Club Mahindra Holidays Customer Care

Mahindra Holidays & Resorts India Ltd.

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Address
Mahindra Towers, 2nd Floor, 17/18, Patullos Road, Mount Road
Chennai
Chennai District
Tamil Nadu
India - 600 002

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
87
down
68

Phone:
Phone:
up
45
down
36

Fax:
Fax:
+91 44 3027 7778  
+91 22 3368 4721  

Additional info
Contact Details

Feedback

F.A.Q.

Mahindra Towers, 2nd Floor, 17/18, Patullos Road, Mount Road,
Chennai – 600 002, Tamilnadu
Tel: +91 44 3988 1000
Fax: +91 44 3027 7778

Corporate Office
Mahindra Towers, 1st Floor, "A" Wing, Dr. GM Bhosle Marg, P.K. Kurne Chowk, Worli, Mumbai - 400 018
New Membership: 1800 209 2345
Member Bookings: 1860 210 1111
Fax: +91 22 3368 4721

View More Information...

Customer satisfaction rating
83%
Complaints
1550
Pending
22
Resolved
1271
Awesome
Awesome! This company provides an awesome customer support service, responds to our every notification, and resolves most of the user complaints.

Working hours
Mon09:30 am - 06:30 pm
Tue09:30 am - 06:30 pm
Wed09:30 am - 06:30 pm
Thu09:30 am - 06:30 pm
Fri09:30 am - 06:30 pm
Sat09:30 am - 06:30 pm
SunClosed

Club Mahindra Holidays Complaints & Reviews

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Club Mahindra Holidays — false sales claims. not responsive to member complaints.

 Ravi Pasumarthi on Jan 16, 2019
I have been given false commitment by Club Mahindra Sales representative about wavier of ASF for 4 years.

However after few days of selling the membership to me, he is not traceble (Mobile not working).

Called Mahindra customer care about this, they replied to my initial 2-3 emails but later stopped responding.

Even their toll free customer care number is not responsive-( Call automatically disconnects after some time).

They were behind me before purchasing the membership and now I am not even able to connect to their customer care. Have...
Complaint comments  Read comments Complaint category Other

Club Mahindra Holidays — they are frauds

 shyamalcp on Jan 12, 2019
I attended club mahindra holidays promotional event held in a hotel. I filled the membership form did not know it was also ecs from. I was not allowed to go through the full membership form of 10 pages. I believed club mahindra holidays is a reputed company and would not cheat. I was told that a copy of all documents i am signing here will be given to you before leaving the event. They gave me an envelope and said all documents are inside it. I opened it only after coming home and to my surprise there was just marketing brochure inside it.

After that, i got verification call from...
Complaint comments  Read comments Complaint category Entertainment and Recreation

Club Mahindra Holidays — given used dinner plates when called call for in room - goa

 DN Balasubramanian on Jan 10, 2019
We had booked our holiday at Club Mahindra's Varca Goa resort vide my membership no .. ( booked against Cv No. 1982793.) We arrived on 09/10/2015 at 11 am after a long drive from Mumbai. We were made to wait for 4 hrs (since we reached at 8.30 am) as the room was getting done up. Inspite of giving so much time, we noticed after occupying our room that the microwave was not functioning and the toilet flush was broken. With repeated requests it took over an hour to attend and resolve.

Evening we asked housekeeping to send us some plates and spoons and we were shocked when we were given...
Complaint comments  Read comments [1]Complaint category Clubs, Bars, Restaurants

Club Mahindra Holidays — cancellation request 077911 club mahindra receipt

 Priyank.31 on Jan 10, 2019
I am writing in response to the cancellation request 077911 - letter attached below.
The cancellation request was registered on 03/08/2018 and the refund was supposed to be processed in 90 working days. We are already on 9th of january and my refund has not yet been processed. I have already tried to reach out to you in this regard several times but there has been no feedback.
I am highly disappointed with the attitude so far. Can you please process my refund asap (Membership # 2823726)?...
Complaint comments  Read comments [1]Complaint category Travel & Vacations

Club Mahindra Holidays — mhrl membership no.2538357 transfer not affected

 mhrlmember on Jan 9, 2019
My overseas residing member and co applicants have duly submitted all details with soft copies on specific instructions reflecting due compliance by email dated 26th december 18 and a reminder on 3rd january.19
There is no acknowledgement nor action taken, if any, to complete the process by mhrl pune which must be the worst of branches of mhrl.
The transferee has threatened to take the matter to court...
Complaint comments  Read comments Complaint category Travel & Vacations

Club Mahindra Holidays — application for withdrawal of club mahindra holidays membership for full refund - maf number: oct/2018/25 yrs/240795

 Nisha Madevan S on Jan 9, 2019
Sub: application for withdrawal of club mahindra holidays membership for full refund
Ref: maf number: oct/2018/25yrs/240795

Dear sir/madam,
My member application form (Maf) number is oct/2018/25yrs/240795 (Refer copy enclosed). I would like to withdraw my club mahindra holidays membership application under the clause part c, 8.1 of the agreement and claim full refund of the down payment rs. 39, 840/- under the above-mentioned clause.

The application was filled in by your senior sales executive, mr. Chandru anandhan on january 6, 2019 at hotel green park,...
Complaint comments  Read comments [1]Complaint category Travel & Vacations

Club Mahindra Holidays — fraud commitment for membership selling

 Sarthak19 on Jan 8, 2019
Dear team,

I would like to complaint about really unprofessional and fraudulent commitments made by your employees while selling your products and their carefree behaviour after cheating with the customers on your brand name.

This is in reference to the member id 2846834 in name of mr. Manoj kumar agarwal. I had bought your bliss membership on 30th november 2018 from your executives mr mani kumar mob:- [protected] and mr ronit mob:- [protected] which i term as biggest mistake of my life.

Trusting your big brand name 'club mahindra', we believed in the...
Complaint comments  Read comments Complaint category Cinema

Club Mahindra Holidays — a disaster called "holiday" by "clubmahindra" !

 kamalnarayanan on Jan 8, 2019
...just recovering from a horrible "holiday" thanks to the "skills" of some motivated call-center “customer-care" ### !
first it was a "managerial" 'hide-n-seek' goof-up at LePoshe Kodikanal for 4 days ! ... and later they assured a great stay n sent me to a "stay-in-room" 6 days at munnar, all sight-seeing + photography hobby stuff i had planned at Munnar came a cropper as the roads LEADING to them was totally blocked ( roads otherwise also were like a pot-holed minefield ) .
this was supposed to be a well earned rest...
Complaint comments  Read comments Complaint category Clubs, Bars, Restaurants

Club Mahindra Holidays — refund of policy

 sahilthakur1821 on Jan 8, 2019
Hi
I took the membership on 4-9-2018 and the same day i told them to refund because they lied to me about the package. Then they told me that you will get the refund from our office club mahindra, jasola branch (New delhi). I contacted the branch and i was told that your refund will initiated in 60-90 days. Now given duration has passed and they are still giving lame excuses that we will call you by the end of the day. No one call, msg or mails you. They have totally unprofessional, liar and fraud employees....
Complaint comments  Read comments Complaint category Travel & Vacations

Club Mahindra Holidays — cheating by club mahindra sales people - chennai

 sureshmurugaiah on Jan 7, 2019
My membership number is 2831688.The sales person name is Vinodh and he gave lot of false promises and didn't allow me to read the documents as the documents were handed over to me after paying initial amount of 36K and remaining in 48 installments.He told me that at any point of time, i can cancel my membership if i don't like the service and all money will be refunded any time.I waited for 3 weeks with no membership id and i got frustrated as they never replied on the same.I called several times and decided to cancel my membership by calling Customer experience.After one month, another sales person...
Complaint comments  Read comments Complaint category Clubs, Bars, Restaurants

Club Mahindra Holidays — membership cancelled

 Naresh3235 on Jan 7, 2019
I've almost paid 11-12 emi for the membership id 91006884. None of the company people intimated us for the cancellation nor availing any benefits. We tried calling the office none of them respond. They are like it's cancelled. How do i recover the paid amount or avail any benefits from the company? Until the membership is done the company calls us repeatedly, when such issues arises none of you people bother to respond to your customers!!...
Complaint comments  Read comments Complaint category Travel & Vacations

Club Mahindra Holidays — last complaint showing resolved without attend

 lokesh.chandrakar@jshl.in on Jan 4, 2019
Club mahindra not providing any facility as well as refund of paid amount.
If we do complaint through this site, they asked member id and marked as "resolved"
Very negative image of this company / group

Based on given presentation and offered we had agreed to take membership of club mahindra and deposited amount of rs.36830
When we asked to avail facility against provided offered they are not able to provide facility and not agree for refund also.

Lokesh chandrakar
Membership id : 2833600...
Complaint comments  Read comments [1]Complaint category Clubs, Bars, Restaurants

Club Mahindra Holidays — club mahindra holidays is making fool and not refunding my money

 SiyaMohan Shukla on Jan 3, 2019
I have joined club mahendra membership on[protected] for white membership 1br. For 4, 43, 400 rupees. From which i have paid 38840 and rest of amount for emi option. His represantative did not explained for anually maintanance charges fees. So i requested him to to kindly cancel my membership as per his policy of (Within 10 days we can cancel our membership and money will be refunded to account) i called to his complain center no [protected]. They told me send mail then they will call in 5 working days i sent mail to memberexperiance@mahendraholidays.com, on[protected] the second day of my joining....
Complaint comments  Read comments Complaint category Other

Club Mahindra Holidays — cancel membership - holiday never happened

 Kavya baburajan on Jan 1, 2019
Hi,
I am a member of club mahindra joined in the month of october 2018. (Blue - 10 year plan - emi for 36 months).
I haven't been able to go for my voucher holiday or any other holiday till now.
I have contacted one of your employee for assistance and no positive response has happened from his side till now.

A down payment of 28500 has been done and emi for 2 months has also been given.

So kindly stop the emi transaction for this month (January 2019) onwards and
I request you to cancel my membership and kindly refund the amount spent here.
Complaint comments  Read comments Complaint category Entertainment and Recreation

Club Mahindra Holidays — never get a booking and holidays lapse

 Loyella on Jan 1, 2019
We are members of club mahindra, we were encouraged to book white/studio holidays without being informed that getting a holiday season is near impossible.
Whenever we try to book, the space is always not available.
It is obvious that the number of members registered is far more that what they can provide.
Once again on 18 december i once again tried to book a holiday. We had 21 days pending, but to no avail. I also sent a mail with our grievances, but no reply till date.
Today 7 days have lapsed without resolving our issue.
We get several reminders for payment...
Complaint comments  Read comments Complaint category Clubs, Bars, Restaurants

Club Mahindra Holidays — unethical charges against booking voucher

 Vivekananda Gupta on Dec 31, 2018
Ubject: re: registration no.
Dear club mahindra team,

Thanks for your email confirmation of booking at naldehra and we have redeem this booking and enjoyed there.

My complaints is regarding holiday confirmation voucher which was received either on mail / sms. We don't know about check in - check out time since i am a new member.
It feels me awkward & harassment not to inform at the time of tour booking (Like train ticket / bus tickets)
Which is still not matured its membership maturity time is 9 months.

So resort management first...
Complaint comments  Read comments Complaint category Law & Civil Rights

Club Mahindra Holidays — incomplete and false information

 pravindu on Dec 31, 2018
Reference to membership no : 2690071

This is to bring to your kind notice that due to unfortunate events (Demises in the family just few months ago) and two daughters health issues being infant since almost more than two years. We could not avail or redemption of allocated holiday coupons. Request to revalidate/extend holiday coupons and other international offer. Earlier i had spoken and intimated members relations center very now and then. I had paid complete membership in november itself. Initially, there was sales executive mr anand who left just in 30days.
Later after...
Complaint comments  Read comments Complaint category Clubs, Bars, Restaurants

Club Mahindra Holidays — membership refund not received

 deepakaswani_82@yahoo.com on Dec 30, 2018
Team, club mahindra holiday executive mr. Harish nelluta (Employee i’d 27005 from sales team) approached me to buy 3 years holiday trip package called gozest in first week on november assuring i will be able to use it for upcoming dec trips during christmas and new year. Later for 3 weeks he disappeared and no phone calls. That’s when i started contacting there facebook team and finally concluded that i was made all false promises and they agreed to cancel membership with 90 days return policy (Which i am still challenging and no response via any of channels - calls, facebook or tweeter). I...
Complaint comments  Read comments Complaint category Entertainment and Recreation

Club Mahindra Holidays — club mahindra - membership cancellation issue and asf fraud

 anilhans on Dec 29, 2018
This is reference to my club mahindra member id 2486796. Recently i have received another communication to pay the annual subscription fee (Asf) of rs. 15, 300 for a studio white membership. When i joined club mahindra membership, no one ever explained me that every year i have to pay such huge amount in the name of asf? If i have to pay this much money every year and this is going to increase further, what benefit i get from club mahindra? Moreover, they are so rude when someone try to understand genesis behind the asf and if there is any option for me to cancel my membership.
I would like...
Complaint comments  Read comments Complaint category Travel & Vacations

Club Mahindra Holidays — on sunday 23 dec 2018 at 3:30pm

 Sowmesh K on Dec 28, 2018
Hi,
I have got a call from club mahindra holidays for attending a 45minute call at jw marriot, vital malya roads next to ub city bangalore. Before the call they told me that even if i don't pursue they will give me a free voucher for attending the session.

However, the marketing people told me at the end of the session free voucher is only applicable for people taking membership. I felt really embarrassing. I have come all the way from electronic city bangalore. You can as well be candid and set the conditions before calling for the meeting. I didn't expect this from club...
Complaint comments  Read comments Complaint category Clubs, Bars, Restaurants

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