Club Mahindra Holidays Customer Care
Mahindra Holidays & Resorts India Ltd.
Customer satisfaction rating: 83%
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1357
COMPLAINTS

Club Mahindra Holidays Customer Care

Mahindra Holidays & Resorts India Ltd.

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Address
Mahindra Towers, 2nd Floor, 17/18, Patullos Road, Mount Road
Chennai
Chennai District
Tamil Nadu
India - 600 002

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
69
down
52

Phone:
Phone:
up
34
down
28

Fax:
Fax:
+91 44 3027 7778  
+91 22 3368 4721  

Additional info
Contact Details

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F.A.Q.

Mahindra Towers, 2nd Floor, 17/18, Patullos Road, Mount Road,
Chennai – 600 002, Tamilnadu
Tel: +91 44 3988 1000
Fax: +91 44 3027 7778

Corporate Office
Mahindra Towers, 1st Floor, "A" Wing, Dr. GM Bhosle Marg, P.K. Kurne Chowk, Worli, Mumbai - 400 018
New Membership: 1800 209 2345
Member Bookings: 1860 210 1111
Fax: +91 22 3368 4721

View More Information...

Customer satisfaction rating
83%
Complaints
1357
Pending
36
Resolved
1117
Awesome
Awesome! This company provides an awesome customer support service, responds to our every notification, and resolves most of the user complaints.

Working hours
Mon09:30 am - 06:30 pm
Tue09:30 am - 06:30 pm
Wed09:30 am - 06:30 pm
Thu09:30 am - 06:30 pm
Fri09:30 am - 06:30 pm
Sat09:30 am - 06:30 pm
SunClosed

Club Mahindra Holidays related photos (113)

Club Mahindra Holidays Complaints & Reviews

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Club Mahindra Holidays — booking not confirmed with inclusion of breakfast

 vicky5593 on May 20, 2018
As per email of mr. Ashraf ali he confirmed me that my booking is with inclusion of breakfast (Voucher no. 3347308) but when i confirmed from park royal hotel they refused and told me that my booking is for room only. No breakfast included, i want to know from club mahindra that will they able to provide me revised voucher and also inform to royal park hotel for inclusion of brakfast or i have to go to court with all the evidence i have against club mahindra to sue all of them in court.

Poor service.
Poor management
Poor quality

Waste of money to buy membership...
Complaint comments  Read comments [1]Complaint category Travel & Vacations

Club Mahindra Holidays — delaying cancellation process and refund

 aakash misra on May 20, 2018
How much time it takes to cancel the membership? Serious unprofessional approach and lack of ethics is evident in the way you are just not processing the cancelation even after 20 days of initiating the cancelation. You also charged an emi even after cancelation request was raised. Whenever i call regarding the status of cancelation vague response is provided that it will be done in 5 days. God knows how long your 5days are?
Do business ethically and show some professionalism.
Membership id 2808718...
Complaint comments  Read comments Complaint category Other

Club Mahindra Holidays — cheating, fake schemes and unauthorized transaction in my credit card

 sima.drdo on May 16, 2018
My membership no. 2796965.
I have been repeatedly approaching the customer care of club mahindra to look into the matter but in vain. This is a serious case of fraudulent activity with malafide intentions executed by this company. The chain of events that followed are as follows:

1. On 30/12/2017, a stall was organized in dlf place mall, saket, new delhi by club mahindra to attract new members. Mr. Nakshtar kumar, executive-sales, came out with an offer costing rs. 67, 997.00 which had a series of inclusions like 12 club mahindra nights, food vouchers costing rs.8000.00, one...
Complaint comments  Read comments [1]Complaint category Travel & Vacations

Club Mahindra Holidays — cancellation of unused membership and refund of paid amount

 S. Paul on May 15, 2018
My husband had purchased xvv5oo w10 on 30th sep 2016, we were called for club mahindra promotion meeting with entire family. There we enrolled into club mahindra red membership (Member id: 2728976) on 8th nov 2016 and started emis 13059.00 after paying the initial amount of rs.81315.00.

We have tried to book a destination during the aug 2017 weekend with help of club mahindra employee saurabh siddarth kashyap. We had given him more than 45 days notice to help us avail the resort but he could not get us confirmed booking. According to him we should have tried much earlier as much as...
Complaint comments  Read comments Complaint category Travel & Vacations

Club Mahindra Holidays — no customer support or response for queries

 Balasubramanian Kumarappan on May 15, 2018
The company advertises multiple offers. But there is not one single email which they respond to on time. Their sla is 2 days as soon as we register a query. But even after reminders they don't respond. There is no professionalism. I had a query on upgrading my membership for which i have called their call center twice and also sent 4 emails. They haven't had the courtesy to respond to emails. The call center folks informed me that it will be resolved within 1 day but after 72 hours its still not resolved. The first ticket was raised 7 business days ago...
Complaint comments  Read comments Complaint category Clubs, Bars, Restaurants

Club Mahindra Holidays — fraud and cheating

 parikshitmmg on May 14, 2018
My membership no. 2796965.
I have been repeatedly approaching the customer care of club mahindra to look into the matter but in vain. This is a serious case of fraudulent activity with malafide intentions executed by this company. The chain of events that followed are as follows:

1. On 30/12/2017, a stall was organized in dlf place mall, saket, new delhi by club mahindra to attract new members. Mr. Nakshtar kumar, executive-sales, came out with an offer costing rs. 67, 997.00 which had a series of inclusions like 12 club mahindra nights, food vouchers costing rs.8000.00, one...
Complaint comments  Read comments [1]Complaint category Travel & Vacations

Club Mahindra Holidays — hotel debited credit card ignoring voucher instructions

 narendra67 on May 13, 2018
I had booed club mahindra coorg on 21st thr 18 make my trip. Id nh2p[protected]. The stay was from 25th april to 27th april. The voucher said the amout is payable on check out. But my credit card was debited twice on 23rd april even before checking out. I am still awaiting refund with interest of 24% for extra debit and early debit for the amount payable on check out of the hotel. I have complained to mmt. They said they have taken up with hotel....
Complaint comments  Read comments Complaint category Credit Cards

Club Mahindra Holidays — gift vouchers

 Ritesh Lalwani on May 13, 2018
Clubs executive forced me to attain presentation promised gift voucher and movie tickets. Venue far away from my house, anyhow, though having health issues, i with my wife went there, at rr city mall, ghatkoper, wasted my 6 hours and petrol and money, representative there took 21/2 hours explaining about company resorts, at end he said, he will send vouchers at my mail address, but till date i have not recieved it, i attended presentation on 7/05/2018 at rr city mall at 5/30, myself ramesh lalwani, rr city mall club mahindra holidays,...
Complaint comments  Read comments [2]Complaint category Travel & Vacations

Club Mahindra Holidays — membership # 2722880 - gifts disbursement process - cash back

 Philby on May 12, 2018
This is with reference to letter dated 06/06/2017 from club mahindra on the subject of gifts disbursement process – cash back enclosing cheque no. 85082 dated 31/05/2017 for rs.5000/-. This is towards cashback discount which is part of enrollment offer.

This cheque could not be deposited in time by the undersigned and it has become stale as three months have passed since the date of issue of the cheque i. E. 31/05/2017. Hence it is requested that a fresh cheque may be issued and sent to my new address in chennai given below.

It may be noted that the undersigned is...
Complaint comments  Read comments Complaint category Travel & Vacations

Club Mahindra Holidays — not able to book

 Divyani Sagar on May 11, 2018
Hi sir I'm divyani from Bangalore I ve been trying to book my voucher of 2 nights and 3 days in coorg virajpet and it's showing bookings closed I called customer care they also dint show interest there ll at least be 2 rooms as security in ur club please do the needful and book our tickets please we want to experience ur club mahindra resorts please don't disappoint us...
Complaint comments  Read comments Complaint category Clubs, Bars, Restaurants

Club Mahindra Holidays — rude behaviour and false promise

 jiwan29 on May 11, 2018
I got a call from one the executive from club mahindra stating that we have been selected for gift voucher from the club mahindra and called us to meet at their office to collect the voucher. Infact the executive told that if we will not come and collect, his hob will be in danger.
Firstly they explained all the things after that they forced us to take the membership on the spot and as we said that we need time to think before investing amt the executive their started talking in a very rude manner.

He just left us on the table and went without saying anything...
Complaint comments  Read comments Complaint category Entertainment and Recreation

Club Mahindra Holidays — refund of the cancelled membership

 Nitasha p pawar on May 11, 2018
This is nitasha pawar i had opted for club mahindra membership plan, earlier i had given a request for the cancellation of my membership as well for the refund amount & i was been told that same will be processed & informed to you, but still same has not been done & again i received a call for the on the confirmation of refund payment.

Request you to check the same from your end & initiate the refund process asap.

Below are details for your reference & communication:
Member id: 2380813
Member name: mr pradeep pawar
Co-applicant name : nitasha pawar
Complaint comments  Read comments Complaint category Clubs, Bars, Restaurants

Club Mahindra Holidays — refund issue

 Sanyuktasahib on May 9, 2018
This is such a fake company. I canceled my membership within 2 days of taking it. And they saud that money will be refunded within 15-30 days as member id is not yet generated, but they delayed the process for a month. Deliberately created membership id although I have initiated cancel request and after that they said they will refund money in 60 days. After 60 days when I asked for refund they said it’ll take 30 days more and now its more than 4 months, they are neither refunding amount nor they are answering to the mails .
SUCH A FRAUD COMPANY THIS IS.

DONT TAKE ITS MEMBERSHIP...
Complaint comments  Read comments Complaint category Clubs, Bars, Restaurants

Club Mahindra Holidays — customer care not reachable

 miki malik on May 8, 2018
I am a member of club mahindra resorts and holidays. I have some problem on bookings which is normally done online. Club mahindra has only one customer care number, [protected]. And for last so many days it is unreachable. Mail is not responded too. And even if its done its done in a roundabout way with no solution. Can someone raise the matter with these cheats. My holiday plans are getting spoilt....
Complaint comments  Read comments Complaint category Clubs, Bars, Restaurants

Club Mahindra Holidays — by promising false statement they have done a fraud of inr 40, 000/- with me

 m@nish123 on May 8, 2018
Dear sir,
I had been called to dil se restaurant on 31st march 2018 by a lady called komal (Mo. No. [protected]). She was from club mahindra. She used to call me 10 times a week to discuss about their holiday packages. When i visited dil se restaurant, surat on 31st march 2018 a man named dharmesh met us over there. He showed us the plan which was a bit attractive. I wish to take the plan as the brand name of club mahindra was attached with it. I told them that i will have to take the permission from my parents, so they told me to pay an installment of 29000/- inr and if i take the membership...
Complaint comments  Read comments Complaint category Travel & Vacations

Club Mahindra Holidays — no proper service and false commitment before signing agreement with cm

 Pall S on May 6, 2018
Hi club mahindra team,

I tried various means to communicate & avail the services as committed to me before signing agreement. Attached one proof of discussion held with kasim.

As per commitment, i was suppose to get 3 vouchers of 2n and 3 d each which i did not get. On asking i was told to pay first 6 months emi to avail. Vouchers are given to try out club mahindra services i suppose. Additional there are free holidays available in apps which for which 6 months emi needs to be paid which i agree but not for free vouchers.

After waiting and no proper...
Complaint comments  Read comments Complaint category Travel & Vacations

Club Mahindra Holidays — regarding refund money after membership cancellation

 Yogesh h D on May 4, 2018
Dear Sir

As per trailing mail, I am taking continuous follow-up for refund
my money. But no response / No e-mail reply received from your end till
today. As per discussion with your customer care representative, she told
me refund will be initiated after 90 working days. I think 90 working
days completed because my membership cancellation date was 04.12.2017. So
it is once again requested to refund my money at an earliest.

Yogesh Dohare

Ratnagiri...
Complaint comments  Read comments Complaint category Other

Club Mahindra Holidays — non receipt of rs.166860 towards cancellation of membership mhril=011-916-054

 KSSalian on May 4, 2018
Sir mr bilal shaikh on 15.01.2018 has debited rs.166860/- from my credit card
Towards membership of club mahindra. Due to some financial problem i am not in a position to continue the membership and sent cancellation letter
And mail on 24.01.2018. Even spite of repeated reminders and requests till
Date i have not received refund of the same. It is more than 100 days from
Cancellation of membership. It is understood that to earn incentive by the representative refund is delayed. I earnestly request your goodself to look into
The matter and arrange to release my...
Complaint comments  Read comments [2]Complaint category Other

Club Mahindra Holidays — poor customer services and false promises

 Prerna Sehgal on May 3, 2018
My father is a member of club mahindra, id - 2800941.

We are facing a lot of issues with their customer service. Our point of contact is tushar malik and prashant joshi from the pitampur branch. Below are the issues we are facing:

1. They promised us ipl tickets for 2018 season, two per match (Total four tickets), but are now denying the same
2. They promised us events, such as movie screenings but in our 3-4 months with the club mahindra we have been invited for only one movie screening
3. They told us they would get our bookings done for beijing but...
Complaint comments  Read comments Complaint category Travel & Vacations

Club Mahindra Holidays — cancellation my membership and refund my payment.

 saitez on May 3, 2018
Dear sir/madam,
It is all ready 10 days gone still i am not receive any satisfied reply from your end. All of your executives told me that we are alll ready intimated our concerned person they are coordinating wit your shortly. Can i know when i will return my payment as i told due to my personnel and financial issue i all ready canceled the membership since no one take it serious. So my humble request please cancel my membership and refund my payment asap. My membership id is 2815499....
Complaint comments  Read comments Complaint category Clubs, Bars, Restaurants

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