Club Mahindra Holidays Customer Care
Mahindra Holidays & Resorts India Ltd.
Customer satisfaction rating: 82%
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1640
COMPLAINTS

Club Mahindra Holidays Customer Care

Mahindra Holidays & Resorts India Ltd.

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Address
Mahindra Towers, 2nd Floor, 17/18, Patullos Road, Mount Road
Chennai
Chennai District
Tamil Nadu
India - 600 002

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
97
down
75

Phone:
Phone:
up
48
down
37

Fax:
Fax:
+91 44 3027 7778  
+91 22 3368 4721  

Additional info
Contact Details

Feedback

F.A.Q.

Mahindra Towers, 2nd Floor, 17/18, Patullos Road, Mount Road,
Chennai – 600 002, Tamilnadu
Tel: +91 44 3988 1000
Fax: +91 44 3027 7778

Corporate Office
Mahindra Towers, 1st Floor, "A" Wing, Dr. GM Bhosle Marg, P.K. Kurne Chowk, Worli, Mumbai - 400 018
New Membership: 1800 209 2345
Member Bookings: 1860 210 1111
Fax: +91 22 3368 4721

View More Information...

Customer satisfaction rating
82%
Complaints
1640
Pending
35
Resolved
1336
Awesome
Awesome! This company provides an awesome customer support service, responds to our every notification, and resolves most of the user complaints.

Working hours
Mon09:30 am - 06:30 pm
Tue09:30 am - 06:30 pm
Wed09:30 am - 06:30 pm
Thu09:30 am - 06:30 pm
Fri09:30 am - 06:30 pm
Sat09:30 am - 06:30 pm
SunClosed

Club Mahindra Holidays Complaints & Reviews

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Club Mahindra Holidays — services, promised deals

 Shineha on Mar 25, 2019
Cheating, Harassment and Misleading Facts by Club Mahindra seller/marketing guy/relationship manager-VIKAS VERMA(chandigarh)

I want to bring your attention about the false promises made by the representative & manager of Club Mahindra.
Member id: 2825760
I have had the worst experience with your sales representatives who are nothing less than looters. Inspite paying full payment in one go last year in July. I have been fooled by your cheap representatives whom I am just making calls to get my promised deals. But they are such shameless people who have no qualms in making...
Complaint comments  Read comments Complaint category Entertainment and Recreation

Club Mahindra Holidays — m. no 2538357 transfer of membership not effected even after 87 days of payment of transfer fees

 mhrlmember on Mar 24, 2019
[1]the transfer of membership by an overseas residing member was approved vied mail on dec.11th 2018. By email from mhrl chennai[mr. V seshan]
[2] fully compliant details were furnished by applicant on 26th dec.2018 by email with copies to concerned transferee.
[3] no acknowledgement as a business courtesy was ever received despite repeated email reminders
[4] transferee [mr. P. Patni] was finally called to mhrl pune and paid full transfer fees on my behalf on 21st jnauary 2019.
[5] was advised through mr. Patni to furnish kyc linked add on documents on 20th february...
Complaint comments  Read comments Complaint category Travel & Vacations

Club Mahindra Holidays — refund against cancellation of membership application - long waiting time

 rajaramPai on Mar 24, 2019
Dear club mahindra team,

Ref : membership application feb/2018/25yrs/205868 dated 14/2/2019. From your goa branch in patto-panaji. Downpayment of rs.30, 000/- through credit card.

I canceled my application on 15/2/2019 the very next day due to reasons explained to your sales manager. The hardcopy of cancellation request has been sent to goa office as well as corporate office in chennai by speedpost followed by emails to your sales managers in goa office and member relations / member experience email id. Your branch manager in goa office has informed me that he has...
Complaint comments  Read comments Complaint category Products & Services

Club Mahindra Holidays — closure of membership

 Vijay Madhusudan Kulkarni on Mar 21, 2019
I have taken membership (Clubmahindra member id: 1388927) in my name. After one experience of a holiday; i had decided to close my membership and not expecting any refund.

We paid about rs 200000. After so many calls and emails they are still reluctant to cancel it also the sales officer promised so much but after taking membership he is not even receiving our calls
I felt cheated as i thought i am spending my money in the right and prestigious company but i was wrong
I even do not want my money back; just close the membership is only expectations. Very disappointed....
Complaint comments  Read comments Complaint category Entertainment and Recreation

Club Mahindra Holidays — account or membership cancellation

 Sudesh Singh Gautam on Mar 20, 2019
I have taken membership in the name of my wife moulika shrivastava (2836601id no)
We paid about rs 90000 till now and after a very pathetic response from sales officer and club mahindra executives we decided to withdraw it
But after so many calls and mails they are still reluctant to cancel it also the sales officer promised so much but after taking membership he is not even receiving our calls
I felt cheated as i thought i am spending my money in the right and prestigious company but i was wrong
I just want my money back as i have not taken any of there services yet...
Complaint comments  Read comments Complaint category Travel & Vacations

Club Mahindra — club mahindra gift voucher

 sanatankhuntia on Mar 20, 2019
I got a holiday voucher from club mahindra on buying XUV on 2nd March 2019. While registering the voucher validity was showing till Dec 2019. After registration, I received the voucher details which mentioned validity till 26 June 2019. I am trying to book the resorts but all the dates are not available till 30th June, 2019 in all resorts where I am planning to visit. I am trying to contact club mahindra customer care but not able to talk to them. I want my voucher validity to be extended....
Complaint comments  Read comments Complaint category Travel & Vacations

Club Mahindra Holidays — purple studio membership 2280085 useless

 deepak7731 on Mar 20, 2019
I have a useless purple membership of club mahindra as whenever we do bookings 4 months prior to travel dates then only we get confirmation or else it is always full, they have less resorts and rooms compared to members, my useless purple studio membership i’d 2280085 so i really don’t know what to do as club mahindra is not giving refund if we cancel the membership so it is useless being member of club mahindra holidays, the cost of this membership is ₹10.5 lakhs and if you calculate simple interest @12% per annum so it comes to ₹1.26 lakhs and additionally they charge 16k as asf charges...
Complaint comments  Read comments Complaint category Clubs, Bars, Restaurants

Club Mahindra Holidays — no response from customer care

 [email protected] on Mar 20, 2019
My money from credit card had been debited without my knowledge. All the promises made at the time of membership turned out to be false.

Due to the bad service by club mahindra i wanted to cancel the member ship. I have totally paid them rs 42000. I registered the complaint for cancellation on 11th march. And till date i have no response or any call backs.
Daily i sit and call the customer care for nearly 4=3 times a day and all they say is for me to wait till end of the day for getting a call back from cancellation team.

Its 20th march today and till now i haven't...
Complaint comments  Read comments Complaint category Entertainment and Recreation

Club Mahindra Holidays — hotel room

 Shelly Gautam on Mar 20, 2019
This has reference to my visit at mansingh towers for the date 16/3 to 19/3. I would like to elucidate some very important information so that you could work on this.

For the first two nights i was given an hu due to non avalability of br and studio. The room number was 1405. Although it was a small room yet it was a wonderful stay. It was very neat and clean. Extra bed was given to us on a complimentary basis. All thanks to the staff.

But the other side of the coin was also there. On the 18th i was given a studio apartment. Room number 1206. This room was a nightmare....
Complaint comments  Read comments Complaint category Clubs, Bars, Restaurants

Club Mahindra Holidays — worst customer service

 abhinav15 on Mar 19, 2019
Felt cheated after getting membership (Id 2850756). After making several request for cancellation and refund no response from the company.
If you take the membership of club mahindra, please be very careful while signing the membership.

To get your requests done all you need to do is just keep calling them and they say they will get back to you within 24 to 48 hours. Cant expect a single call back after your 15 calls and response for your 13 emails to clubmahindra. Very unprofessional people. Cant expect such behaviour from a company like mahindra
Friends please do...
Complaint comments  Read comments Complaint category Travel & Vacations

Club Mahindra Holidays — holiday voucher fraud

 saurabh bulandaney on Mar 19, 2019
We have won club mahindra voucher for 2 nights & 3 days in a radio mirchi event in jaipur. When we are applying that voucher online, we are not getting any resort avaibility till[protected]. Whenever it is avaible it is showing only for one day, hence cannot book. Upon calling concern excecutive - his phone is switched off & upon calling club mahindra office in mansarovar jaipur, nobody picks up the call....
Complaint comments  Read comments Complaint category Travel Agents

Club Mahindra Holidays — travel

 Jj1982 on Mar 19, 2019
They did not resolve my complint and marked as resolved... Very bad attitude, they called me and said we will call you back and never called me again they does not want to refund my money... I want my money back.
I want to cancel my membership and want my amount back
My contact number is [protected]
Membership id is 2856672
I gave 39, 840rs ss down payment in cash to ayush saran bhargava at 19/feb/2019 and i gave written cancellation request to chennai office and mumbai office with all documents with in 10 days. So please refund my money...
Complaint comments  Read comments Complaint category Travel & Vacations

Club Mahindra Holidays — poor customer follow up and unaccounted payments

 rameshkapa on Mar 19, 2019
Dear personnel,

My membership number is 2400093.
I paid 17, 000+ last year in jan based on one of your colleague's recommendation.
I'm still on studio when i log in and was asked to pay maintenance of 21, 000+ (Which is for one bedroom), which i did.

I wish to remain in red studio and want to pay maintenance accordingly.

I request refund of the amount i paid last year and also the extra maintenance fees collected.
The reason i want to remain in studio is the trust i have on your company and the misleading colleagues of yours disturbing...
Complaint comments  Read comments Complaint category Clubs, Bars, Restaurants

Club Mahindra Holidays — cancel membership ..member id ( 2834097)

 DERICK Ricks on Mar 18, 2019
I 've been contacting them to cancel my membership for almost 2 months now.when i call them their chennai reservation team takes the call but they say they their Pune sales team is handling my case.They keep telling me that they will they call me by evening or sometimes in 48 hours...but they never do.They keep ignoring my emails too...and keep sending me same email that they want to have telephonic conversation and that they been trying to call on my mobile.i hve not availed any service from them...so they must refund all my money back.Rs28000 +48816 thru emi.please help me deal with these cheats.MEMBER...
Complaint comments  Read comments Complaint category Travel & Vacations

Club Mahindra Holidays — not replying after being contact to cancel membership

 DERICK Ricks on Mar 18, 2019
I 've been contacting them to cancel my membership for almost 2 months now.when i call them their chennai reservation team takes the call but they say they their Pune sales team is handling my case.They keep telling me that they will they call me by evening or sometimes in 48 hours...but they never do.They keep ignoring my emails too...and keep sending me same email that they want to have telephonic conversation and that they been trying to call on my mobile.i hve not availed any service from them...so they must refund all my money back.Rs28000 +48816 thru emi.please help me deal with these cheats...
Complaint comments  Read comments Complaint category Travel & Vacations

Club Mahindra Holidays — 10 emi auto debited /and 2 cash deposits paid without completing the process of co applicant

 WinsomeVentures on Mar 18, 2019
I was added as a co applicant to membership 2760524 at my residence after collecting the required documents signatures and ecs debit as well by mr anil kumar in december 2017, how ever even after 10 months auto debit and 2 months cash deposit to company account, i was not added however ecs was getting debited, when situation was appraised to manager mr sathyanararayana about ecs being debited without making me co applicant and about the sops on collecting payment for premium card membership without being a member he was completely unaware of those sops surprised that a senior manager was unaware...
Complaint comments  Read comments Complaint category Entertainment and Recreation

Club Mahindra Holidays — free vouchers to make people fool

 parmeetss on Mar 18, 2019
Well, i want to congratulate you for making me fool of my self in front of my wife, you know i'm very strong personality and very few people have been managed to do that and good job in doing that by asking me to come for hi-tea (Which i know you guys have know what hi - tea is) in west inn. And took my 2hrs to give me that bull # voucher which is good for nothing because there no rooms available in any of your 42 resorts for any given day till june end. Which is surprisingly co-incident that how cum all the rooms are booked using this # voucher... Then i realized that you # just made me fool...
Complaint comments  Read comments Complaint category Travel & Vacations

Club Mahindra Holidays — refund for membership closure

 Riya2310 on Mar 18, 2019
I raised a request to cancel my current club mahindra membership[protected] on 7 august 2018.
After continuous follow ups, on 10 october 2018, i received mail stating that money will be refunded within 90 working days.
They have not refunded the money yet and not provided any response for the refund status of my previous membership[protected], despite the fact that i have not availaled any of their services. Even after 7 months, they are asking for more time to align their internal teams with zero transparency of the process. Also, club mahindra holidays lucknow office employees are...
Complaint comments  Read comments Complaint category Travel & Vacations

Club Mahindra Holidays — application withdrawal of club mahindra membership

 Akes on Mar 18, 2019
Hi team,

I am a maruti car owner and club mahindra has arranged a campaign at jw marriot pune on 17th march. I submitted my application of membership on 17th march evening. But i would like to withdraw this application as we already have a purple card holder of clum mahindra in our family. I am trying to reach salesperson since today morning on 18th march but he is not receiving calls.

Please kindly do the needful and refund the downpayment of rs. 28500....
Complaint comments  Read comments Complaint category Travel & Vacations

Club Mahindra Holidays — company representative

 Stephen Christian on Mar 18, 2019
Dear team,
It was the worst experience attending the event at vadodara. Mr. Gagan’s approach was on very rude & negative side. Let customer knows the offer and make the decision.- if my answer was yes he would tell the offer or else no. He got very arrogant during his conversation.
Please raise my concern to all your higher authority & provide the feedback on action taken....
Complaint comments  Read comments Complaint category Travel & Vacations

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