Club Mahindra Holidays Complaints & Reviews

I was approached by Mr. Razeen of Club Mahindra and insisted me to buy a membership card [Blue – Studio type – 10 years] with following offers:

1. Membership fee Rs.2, 40, 000/-
2. 1st year ASF is waived off
3. Rs.2000/- credit voucher
4. Another Rs.20, 000/- credit voucher
5. Two days free holiday stay
6. holiday booking at Club Mahindra can be arranged according to member...

I am filing a complaint against Mahindra Holidays & Resorts India Ltd. for misrepresentation and deficiency in service.

At the time of enrollment, the sales representative, Mr. Vishwadeep, clearly assured me that the membership required a one-time payment only (payable in 12 monthly instalments) and that no annual fees would be payable by me. Based on this assurance, I joined the membership in good faith.

However,...

My Membership No. 29700 1BR Purple

Issue with Club Mahindra
1) Rooms were let out outside and were not available to the Members. Given earlier to Club Mahindra and was promised will not happen again but CM failed miserably.
2) When selling the Membership, were informed that I can book the any number of Rooms subject to availability at the time of booking with calculations as per my membership and seasons, Allowed...

I am writing this on behalf of my late father, Shri Dharmender Singh (Member ID: 3059666, Contract No: 598836), who was pressured and tricked by Club Mahindra staff into an unwanted second membership, purely for their sales targets.

Initially, he purchased one membership. Later, your sales team misguided and manipulated him into taking another one without providing any clarity or explanation-just showing glossy promises and...

Sir/Madam,
I have opted your Club Holiday Services for fully paid membership (Member No. 1545223) void contract No.166636 dated 24/09/2009 and holidays starting from 01.04.2011 to 31.03.2036 for 25 years, with white Studio Membership by paying 2, 54, 260.00 Rs. (Two Lakh fifty-four thousand and two hundred sixty Rs.) Availing 7 days per year in white Studio Membership on paying of AMC.
In year 2017 I have availed the holidays...

Am writing to formally raise a serious concern regarding my membership with Club Mahindra, purchased on September 24, 2024, through your sales representative, Mr. Bal Kishan.

At the time of sale, Mr. Bal Kishan made several verbal commitments that were later found to be false and misleading. These included:

An incorrect number of nights being promised under the membership plan,

Misleading information...

I had purchased 3 year point based membership during an event organised by club mahindra and after some months I planned my first holiday through them to udaipur. During the visit I recieved a call from one of the agents which is in the club mahindra resort udaipur office requesting me to visit the office in the resort to discuss the new offers and upgrades. During the conversation she said that we could cancel the upgrade anytime we wanted...

Date: 3rd March 2025
From:
Saurav Srivastav
Email: [protected]@gmail.com

To,
The Chief Executive Officer,
Mahindra Holidays & Resorts India Ltd.
Mahindra Towers, 1st Floor, "A" Wing,
Dr. G M Bhosle Marg, P.K. Kurne Chowk,
Worli, Mumbai - 400018

Email: [protected]@clubmahindra.com

Subject: Legal Notice for Cancellation of Membership,...

On the call from Club Mahindra, I attended the meeting on September '23 in Fortune Hotel, Katpadi, Vellore.

My contact number was shared by Skoda, as I'm the owner of a Skoda rapid car without my attention.

Mr. Manimuthu(Sales Team) and his subordinate Mr. Giri(Sales Team) explained to me and my family about the subscription plan at the meeting happened in ITC Fortune Park, Katpadi, Vellore.

At the meeting they promised me with the below vouchers for the subscription,

Amazon Voucher - 3-4 thousand worth right after subscription

Tanishq Gold Voucher - 20+ thousand worth will be received right after the 3rd emi.

I have the scribblings in the paper done by Mr. Giri and Manimuthu during the initial presentation.

Based on that word of mouth on trust basis I accepted the offers and subscription in the initial meeting day held at Hotel ITC Fortune, Katpadi. But, after the 3rd emi I didn't receive the Tanishq voucher and subsequently followed with Giri and due to his personal problem he didn't respond well with required information which i requested.

Also, Mr. Manimuthu didn't respond well. As this continued for more than 7 months, I had frustration in following up with these guys.

Since, I didn't utilize the subscription due to this inconvenience, insult and disappointment, I took pain to visit ( travelled around 270 Km from Vellore Chennai for this purpose on 16.12.2024) to the Club Mahindra Office premises, Patulas Road, Chennai office to finalize the subscription and get the refund of my investment. Hence, I met Bala from the service team and got some offers from him as the adjustment for the false promise made by their Sales Team(Mr. Manimuthu and Mr.Giri on behalf of providing false promises).

Since, I got frustrated with Club Mahindra subscription on this issue for more than 7 months, I stopped paying EMIs on time and hence, my account got deactivated and I decided to end any association with them after cancelling and receiving my refund amount. But the team is claiming that money cannot be refunded after the initial 15 days of subscription. Only the invested money can be utilised on the whole. Also, they claimed that I accepted the agreement (which is very complex to read at short time they provided after the initial meeting) with Club Mahindra and I don't have evidence except the scribbling done by said person's of the sales team.

My concern is since I lost interest with club mahindra's sales team mistake for the longer period of time, for the namesake i'm not ready to accept the offer provided by Mr. Bala(Customer Service Team) from Service Team in the attachment. Instead, I'm strongly recommending Mr. Bala(Customer Service Team) to start the process to refund my Invested money. I'm expecting that Club Mahindra Team with ethics need to accept their mistake in providing out of box, expired offers in the initial meeting which made the customer to sign the subscription and likewise I'm expecting the team to handle my case in the same way like out of box, of your process framework agreement which was signed by me unduly.

Note : I have made the feedback and complained in the call to Club Mahindra executives, multiple times.

Club Mahindra case number is: 05080282.

Thanks,
Regards,
Kishore Gopinathan

Hi,

I have purchased the club Mahindra Holidays & Resorts Ltd.
told me the Holidays will be available throw-out the year for 25 years.
but tried to book always shows Fully Booked, Waiting List and Fully Booked.
having big brand though Club Mahindra cheating and making fraud commitment and looting common people like me.

highly unacceptable...

I am writing to formally lodge a complaint against Club Mahindra Holiday regarding my refund request, which remains unresolved despite repeated follow-ups and escalations. Below are the key details of my grievance:

Misleading Sales Commitments:

I was promised a 7-night annual stay during the sales process, but the points system only allows for a maximum of 4 nights. This significant discrepancy amounts to a breach...

I acquired the Club Mahindra membership last September during an anniversary event held at the Tata Motors showroom in Pallavaram, Chennai.
During this event, Mani and Rizwan from CM team provided a detailed briefing about the membership. We had several queries, particularly regarding the challenges of securing hotel accommodations during peak seasons, which we learned about from friends. Since we typically travel during these peak...

I have joined with club mahindra as they have agreed the term they will give me 2000 joining bonus and 950 as regular points, until now i havent received the joining bonus,
i book the club mahindra resort in munnar and they denied the room for me and my family by conveying thie rools and regulations and they havent refund the points, the resort they have shown as i took the room and there is no refund

i have sent several...

I am club Mahindra member and the annual subscription fees demanded is very high. When requested to provide detail calculation as to how the Annual Subscription Fee was derived, the company club Mahindra replies a generic statement that a laymen will never understand. Then they refuse to give more information apart from some index and inflation and RBI references.

This is breach of Trust and contract. Club Mahindra demands...

Club Mahindra membership No.2763104

Complaint case No.04556980/04624801.

Club Mahindra credited 7 holidays in my account in July and laspsed it on 31st July 2024 without sending alerts in email / Whatsapp whereas they are they sent request for payment of ASI and continuous alerts including phone calls for payment of ASI. Club Mahindra resorting to unfair practices by lapsing the holidays to gain Rs.100000 per...

I have been asking Club Mahindra about a simple calculation as to how they have derived the ASF (Annual Subscription Fee) demand annually. The replies were made for us to sit and calculate ourselves.

See their reply:

Greetings from Club Mahindra!

This is about your email, please note that the Member Application Form with the contractual terms has been duly agreed to and signed by you after having...

However, I must express my disappointment with the way my concerns have been handled. The blocking of bookings due to pending ASF payments, in my opinion, is neither genuine nor customer-centric. As a member who has consistently paid the ASF, I find it unreasonable that the company chooses to block bookings rather than simply withholding 7 days or not crediting those days to the account until the payment is made.

To elaborate,...

Dear Sir/Madam,

I can't see any availability in any of the Club Mahindra resorts and after booking I can see there is waitlist, but no waitlist number provided by Club Mahindra so that I can do alternate bookings. Only the prediction low, medium I can see. when I checked with Customer care, they told they also can't help in this regard. I can see same resort of Club Mahindra available in other online travel partners for the...

Dear sir i have been a member of club mahindra from year 2006. my membership number is 250712, my name is dr.t.v.ramakrishna murty. it is very good that club mahindra is expanding and adding many new customers but has the management ever thought that in the process it has become very very difficult for any of the members to get any reservations. you ask for a resort after 4 months and you end up getting waitlisted which continues till the...

Please refund my Gozest membership
I have already submitted my cancelled letter...