Club Mahindra Holidays Customer Care
Mahindra Holidays & Resorts India Ltd.
Customer satisfaction rating: 83%
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1764
COMPLAINTS

Club Mahindra Holidays Customer Care

Mahindra Holidays & Resorts India Ltd.

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Address
Mahindra Towers, 2nd Floor, 17/18, Patullos Road, Mount Road
Chennai
Chennai District
Tamil Nadu
India - 600 002

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
107
down
86

Phone:
Phone:
up
56
down
42

Fax:
Fax:
+91 44 3027 7778  
+91 22 3368 4721  

Additional info
Contact Details

Feedback

F.A.Q.

Mahindra Towers, 2nd Floor, 17/18, Patullos Road, Mount Road,
Chennai – 600 002, Tamilnadu
Tel: +91 44 3988 1000
Fax: +91 44 3027 7778

Corporate Office
Mahindra Towers, 1st Floor, "A" Wing, Dr. GM Bhosle Marg, P.K. Kurne Chowk, Worli, Mumbai - 400 018
New Membership: 1800 209 2345
Member Bookings: 1860 210 1111
Fax: +91 22 3368 4721

View More Information...

Customer satisfaction rating
83%
Complaints
1764
Pending
21
Resolved
1456
Awesome
Awesome! This company provides an awesome customer support service, responds to our every notification, and resolves most of the user complaints.

Working hours
Mon09:30 am - 06:30 pm
Tue09:30 am - 06:30 pm
Wed09:30 am - 06:30 pm
Thu09:30 am - 06:30 pm
Fri09:30 am - 06:30 pm
Sat09:30 am - 06:30 pm
SunClosed

Club Mahindra Holidays Complaints & Reviews

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Club Mahindra Holidays — refund money after membership cancellation 2849675 (membership id)

 Lipika Chaudhary on Jun 25, 2019
Hi. This is Lipika Chaudhary and I took Club Mahindra membership in Dec 22, 2018. My membership id is 2849675.
The gentleman who happens to be mycustomer relationship manager from Club Mahindra is Mr Ashu Chaudhry (+[protected]. I cancelled my membership on Jan 02, 2019 that I took on Dec 22, 2018. This cancellation was due to personal reasons only. I requested them to return the money deducted from my account to Club Mahindra's.. in amount of Rs 38340.00. i was assured by them that i can expect the refund in 90 working days. It has been way more than the 90 working days and they are...
Complaint comments  Read comments Complaint category Travel & Vacations

Club Mahindra Holidays — false promises membership sold

 divyakant1 on Jun 25, 2019
I was sold club mahindra membership with terms
1. I will get 7 nights RCI free anywhere in the world where RCI exists
2.I will get 5 nights complimentry
all this will be available to me after paying 74000 rs. so I paid them.
now I asked for 7 RCI nights of dubai but RCI people say it is not in the list, instead they are giving me for US and europe only, which i can not afford to go.
so I asked to mr. arvind ( my agenet ), he promised me to get converted this 7 RCI nights in 3 club mahindra nights which is fraud. I had no recourse so I agreed with broken and cheated...
Complaint comments  Read comments Complaint category Travel & Vacations

Club Mahindra Holidays — cancellation and refunding of membership id - 2867257

 Damanjeet singh pannu on Jun 23, 2019
June 23, 2019

To,
Club mahindra team

Dear ms/mr.

I would like to request for the cancellation of my membership from the club mahindra. I am forced to cancel the membership due to inconvenience i am suffering.

As i received a call from chandigarh club mahindra on 26th of april 2019 asking me and my wife to come sagar ratna restaurant on delhi chandigarh highway situated at karnal to collect 2 nights 3 days gift voucher as my name is shortlisted in a lucky draw after that without knowing the actual story behind this on same day at...
Complaint comments  Read comments Complaint category Travel & Vacations

Club Mahindra Holidays — falsifying details of membership only to complete targets.

 Welkinmathew on Jun 21, 2019
Dear sir/madam,

This is with reference to the above mentioned subject. I had made a down payment of ₹ 39, 840 on 22-feb-2019, for your white season membership. Your executive Mr. Bilal Sheikh had come over to my place to explain the membership.

However it has come to my attention from various of your members that they are not happy with the services provided by you, and that the 5 star amenities you claim is not true and many more such things. Also various information has been withheld from me, example (RCI membership terms) and have been miss guided by your executive...
Complaint comments  Read comments Complaint category Clubs, Bars, Restaurants

Club Mahindra Holidays — resort credit vouchers

 Niharika Paul on Jun 21, 2019
I had sent my resort credit vouchers worth Rs. 6000 to Club Mahindra NSP office for renewal in the name of the club mahindra employee with whom I was in touch with. However, even after 1 month I haven't received the renewal vouchers and the guy is telling me that his colleague had received the courier and the vouchers were only worth Rs. 2000. Such level of irresponsible people. They have lost the other vouchers or are lying. I had kept a proof with myself and took pictures of all the vouchers I had sent for renewal as I know how big cheaters the club MH guys are. Now everyday he's telling me that...
Complaint comments  Read comments Complaint category Entertainment and Recreation

Club Mahindra Holidays — ill treatment to members

 Kushagra Kandpal on Jun 21, 2019
Disgusting services, really disturbed by it, I didn't even get the room, My days were deducted for the holidays never utilized and never was I ever connected to a customer service personnel in spite of trying twice. I was waitlisted for a week without assurity of whether I will get a room or not, and at the end my days were deducted and I wasn't provided with the room. I will definitely recommend to at least never to buy the lower two tiers of the membership provided by the organization as they will never treat you appropriately enough, you will not get a booking if you don't try at least two months...
Complaint comments  Read comments Complaint category Travel & Vacations

Club Mahindra Holidays — feeling cheated by club mahindra

 Rutwik Raval on Jun 20, 2019
I mr. hitesh rathod, want to cancel my club mahindra membership as i think and i feel that the company has cheated me with false promises.

they have promised lot of things before taking up the policy but once they have got my policy they have denied to give me all those things and fulfilling their words what ever they have promised.

they have just made it clear that whatever promises they have done just to get that policy and i have all the phone call recordings with me to prove my points....
Complaint comments  Read comments Complaint category Other

Club Mahindra Holidays — voucher used by someone else.

 Enu Kamboj on Jun 19, 2019
I'm salinder singh.I got a voucher from mahindra club nd when i m applying the voucher, it showing the booking confirmation of someone else, nd i called that person who confirmed his booking using my voucher, he is denying from the booking.This is so unfair, either your company giving same vouchers to other people or your company has given us used voucher.I'm so disappointed after that now I have trust issues on your company, How can I apply for membership with so much trust issue.
Kindly check it and give me any solution....
Complaint comments  Read comments [1]Complaint category Law & Civil Rights

Club Mahindra Holidays — for not responding on membership cancellation

 Shivsulzspare Bhilwara on Jun 19, 2019
Sir, i am a new member of club mahindra my name is rajnish n my id no. Is 2871000 I take these membership on 23 may . But on 25 I decided to quit the reason is some personal n money issue I have contact to them on 28 may n mail them for cancel . They replied it will happen in 15 days . Yet it 20 days over I m trying to contact them regularly but they didn't take any action on my cancellation . I am a shopkeeper n i have lot of things on my shop to do. So i can't engaged all time with this . So sir pls it's humble request to you please cancel my membership n refund my money. Me n my family will be...
Complaint comments  Read comments Complaint category Travel Agents

Club Mahindra Holidays — refund of down payment not received

 bhavyachauan87 on Jun 19, 2019
Sir,
On 11-JAN-2019, I Rajendra Kumar Chauhan got a call from one of your sales / marketing executive Mr. Shabi Abbas saying that I have been selected for a draw and will get an offer for Club mahindra membership package and he called me at Hotel Shankar Palace, Ajmer Road, Beawar (305901), Rajasthan. I went there with my wife.

There he (Mr. Shabi Abbas) guided us very well about the membership scheme of 25 yrs whose Membership fees is Rs. 390000/- for 25 yrs. After got all the information we explained we can't afford this huge membership amount, at that time Mr. Shabi Abbas...
Complaint comments  Read comments [1]Complaint category Entertainment and Recreation

Club Mahindra Holidays — rejection of club mahindra membership

 [email protected] on Jun 18, 2019
Please Refund my Down Payment as early as possible.
I have visited your Club Mahindra, Emerald Palms Pedda VARCA Salcet, Goa resort on 12.04.2019 based on call received from your agent for free coupons. After visiting your resorts agent told us to see some videos for information and after that asking for membership of club mahindra on the spot which is not feasible for us. But after discussion we have decided to be your member so paid initial down payment of Rs 28500/- instantly. After viewing review of your resorts & arrangement next day, we are very disappointed and decided to stop your...
Complaint comments  Read comments Complaint category Clubs, Bars, Restaurants

Club Mahindra Holidays — waitlisting on holidays

 Kushagra Kandpal on Jun 17, 2019
Hello
I have booked a 1BR in Club Mahindra, Kandhaghat, Shimla on the dates 21st to 24th of June.
I booked it before 13th of June and its still on waitlist. When will I get a confirmation whether I will get the room or not as:
1. I need at least a day or two of buffer time to leave for my vacation.
2. I will look forward to another hotel for my trip if you are incapable of providing one to your member.
The hotel is available on other travel websites, which rather seems absurd and seems you are willing to provide other more than your members.
Kindly look...
Complaint comments  Read comments Complaint category Travel & Vacations

Club Mahindra Holidays — request of cancellation of club mahindra - 2869357 - poor response and cheating

 Manohar Pillay on Jun 17, 2019
Hi,

I have raised a request for cancellation of club mahindar - 2869357 on 1 Jun 2019 and received confirmation mail form club mahindra ..

Till now i have not received mail nor phone call on the cancellation, till now i have raised 5 times call back request ..none of the call i have received ..

Really i am not happy way they are handlng the customer and refund of Rs.31, 530/-

Quote to Club mahindra

Hi,

Please cancel the club membership -2869357
Reason : At time of taking membership the annual fees...
Complaint comments  Read comments Complaint category Entertainment and Recreation

Club Mahindra Holidays — selling available rooms to other sites and not providing to members

 sandynair on Jun 16, 2019
I booked rooms in Kanatal resorts for dates 25th to 28th June (ID[protected]. The rooms are showing as waitlisted with no signs of any confirmation while the rooms are available on other sites like make my trip, go ibibo and other travel sites. Why is it not available for the members like me who have paid the full amount with yearly ASF when the rooms are clearly vacant. This is a serious fraud from your side aimed only at taking our money but not providing us rooms when needed...
Complaint comments  Read comments Complaint category Travel & Vacations

Club Mahindra Holidays — false promise and poor customer support [Resolved]

 Mayanmi_2210 on Jun 14, 2019
Club Mahindra Holiday Resort looks good name but I had a worst experience . I was planning to give some gift on my father birthday and find Mahindra club holiday as a good option. I had been called by one of the sales executive about lucrative offers which Mahindra Holiday resorts India is offering.

The sales executive promises discount, 5k meal voucher, 2 day complimentary night at any resort and no charges for immediate family member. He also told me that you need to pay Annual charges after a year.

They gave me cash discount and told me that the meal voucher will...
Complaint comments  Read comments Complaint category Clubs, Bars, Restaurants

Club Mahindra Holidays — customer id 2867925

 Jvalant on Jun 13, 2019
REFUND

I have never seen such an unprofessional organisation which runs on false commitments.

Your Club Mahindra Marketing Team misguided us made wrong commitments with me. When I received a call for online registration, I found that all the information / scheme given by club Mahindra executives is not matching with the information given on my web login.

On 24th March, 19, I, Jvalant Pandya and my wife Jenika Pandya attend event at Hotel Radisson Blu, Panchvati circle, Ambawadi, Ahmedabad at 2.00pm our reporting time and Invitee person :Amit Rana and...
Complaint comments  Read comments [1]Complaint category Travel & Vacations

Club Mahindra Holidays — refund amount received less.

 anamK123 on Jun 13, 2019
I have paid 27K for joining club Mahindra but a day after I received call where club Mahindra agents revealed about there yearly charges and other charges which they didn't mention at the initial time. I feel cheated and mailed them to cancel my membership and refund the amount.
after 4 months I received a total of 5k only. I want an explanation to this as well want my remaining amount back asap....
Complaint comments  Read comments Complaint category Banks

Club Mahindra Holidays — non payment of full-refund by club mahindra

 Amit Thakre on Jun 12, 2019
I had made a downpayment of Rs. 28030.00 towards my membership in Club Mahindra ID 2849801 dated 24/12/2018 (customer copy receipt attached).

I have applied for the cancellation for my membership on 1st Jan 2019 and requested for a full refund.

I was supposed to get my full refund within 90 working days (excluding weekends and public holidays). It has already been well past 90 days. Despite numerous emails and calls to the customer care, Club Mahindra is acting irresponsible and delaying the payment of my full-refund....
Complaint comments  Read comments Complaint category Other

Club Mahindra Holidays — fraud by club mahindra- I wanted my money back

 CA.Shanu on Jun 11, 2019
Hi,

My membership number is 2870835
Email id : [email protected]

My name is Shanu Kumar Aggarwal. I am a Chartered Accountants and working in MNC. Club Mahindra did fraud with me. I am chasing Club Mahindra since last 15 days on member experience but I am not getting any response. Even I have written various email so far to member experience and CEO ( Mr. Kavinder Singh) in this reference but they are not providing me solutions. Club Mahindra did fake commitment at the time of selling membership and kept my hard earn money. When I asked on Member...
Complaint comments  Read comments Complaint category Travel & Vacations

Club Mahindra Holidays — regarding cancel of my membership and refund my down-payment of 32840

 Kanwal sidhu on Jun 11, 2019
Respected sir/madam
I have joined clubmhindra in month of March 25 /2019 in Sethi regedecy Abohar by receiving a call from clubmhindra under a member named Somnath contact no [protected], who guide us about membership and said that by paying a single amount of 32840 I will became member of clubmhindra.so I joined, but I wonder when I received two calls from clubmhindra for payment of due amount of EMI 11069 because that person Somnath didn't told me about this EMI system that I have to pay EMI after 32840. He told only about single payment of 32840. When I received first call from clubmhindra...
Complaint comments  Read comments Complaint category Other

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