[Resolved]  Club Mahindra Holidays — fake holiday package

Address:

Chennai, Tamil Nadu

Dear sir/mam, we had purchased a package from club mahindra from your agent mr. Amarjot (Mobile no. [protected]). Under this package, we were promised a national holiday anywhere in club mahindra indian resorts within india at a payment of rs 40, 340.

We were further assured that there would be an international holiday at an emi payment of 11, 309 per month each for 3 months.

Currently we have already paid you 40, 340+22, 618 = rs 62, 958.

We have recently decided to take our holiday in darjeeling on the coming weekend (20-24 feb). We conveyed this to mr. Amarjot and also redeemed our voucher no. Klfc3813kr. On redeeming this, we were shown a list of some resorts, in which darjeeling was not included.

Further, since yesterday evening, we have been trying to contact mr. Amarjot... He is not picking up any calls from me or my wife.

My wife also called your customer care agent... They told a totally different story that we are not eligible for any type of holiday (National or international) till we pay the remaining instalment of rs 11, 309.

So answer me the following questions:

1. Why were we initially promised a holiday anywhere within india?... While we are allowed to holiday in some fixed spots only, as shown after redeeming in india... The last time i checked, darjeeling is in india only.

2. Why were we told two different stories... The agent says that we are eligible for a national holiday on payment of rs 40, 340... But the customer care guy says that we are not eligible for any holiday till we pay the entire amount of 73, 000 inr?

3. We are waiting for your confirmation to book flight tickets... Now your agent is not answering.. There is barely a week left to our holiday.
I checked on your website... The business timings are monday to saturday..6:30 pm... So we did not call him in day off.

We want to cancel our membership and want our money refunded... The complete amount of rs 62, 958 immediately.

My wife, mrs. Pardeep kaur has already lodged the same complaint on your customer care.

Contact no. O[censored]s for more details: [protected], [protected]