I have faced a scenario where at 9.30 am on the 1st day of start of booking to a Club Mahindra Hotel at Singapore, I did not get booking. To an extent my plans went topsy turvy. I am a red color member. When I took the membership in year 2005, it was the highest priority membership. Later purple was reintroduced and we stopped getting preferred bookings. I was asked to pay more amount again go to the top level which was unfair. When I introduced a member to the club, as was not given assured benefits, rather nothing was given. Though sales executives keep on hammering for more referrals. As far as Pawana Lake property is concerned, it is regarded as SOFT property in perpetuity and no online bookings are available. You try it on the given 1st day early morning, at every occasion, all public holidays and weekends are gone. When I wanted to take the families of my sisters to Goa, we were disallowed to book 3 STU simultaneously on the ground that now it is not allowed. When you change the policy to the detriment of a Consumer, should you not consult the member and take prior consent? I my opinion, resorts are great place to stay but there is complete fraud on members to get bookings. Complaint's feedback is sham and bogus. Members have no effective redressal forum within the organisation. Something must be done about it! Was this information helpful? | 
