[Resolved] Club Mahindra Holidays — request for full refund for go zest classic membership member id: 2987753

Sujalm8769

from Jodhpur, Rajasthan

May 16, 2024

Address: Club Mahindra Holidays And Resorts India Limited Mahindra Towers, Dr. G. M. Bhosale Marg, Worli, Mumbai - 400018

To:
National Consumer Helpline
Department of Consumer Affairs
Government of India

Subject: Complaint Against Club Mahindra Holidays for Misleading Information and Request for Refund

Dear Sir/Madam,

I am writing to file a formal complaint against Club Mahindra Holidays And Resorts India Limited for providing false and misleading information that led me to purchase their Go Zest Classic membership under fraudulent pretenses. Below are the details of my membership:

Member ID: 2987753
Total Amount Paid: INR 120, 693/-
Down Payment: INR 31, 125 + INR 7, 464
EMI Plan: 12 months

Summary of the Complaint:
I purchased the Club Mahindra Go Zest Classic membership based on the promises and information provided by their sales representatives. However, after thorough investigation, I have discovered that the information given to me was false and misleading. Consequently, I was misled into purchasing this membership.

I have not utilized any services, points, or facilities associated with this membership. Given these circumstances, I requested a full refund of all amounts paid to date. Despite my formal request and follow-up with Club Mahindra, my request for a refund has been denied.

Details of Communication:

Initial Request for Refund:
Sent via email to club [protected]@exprience
Response from Club Mahindra: Denied my refund request on [16 may 2024]
I am now seeking assistance from the National Consumer Helpline to resolve this issue. I request your intervention to facilitate a full refund of INR 120, 693/- paid towards the membership. Additionally, I urge you to investigate Club Mahindra Holidays for their fraudulent practices and take appropriate action to prevent other consumers from being misled.

Attachments:

Copies of communication with Club Mahindra

I look forward to your prompt assistance in this matter. Please let me know if any additional information is required to process my complaint.

Thank you for your attention to this urgent matter.

Sincerely,
[Sujal]

+2 photos

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Jul 21, 2024

Complaint marked as Resolved

Club Mahindra Holidays customer support has been notified about the posted complaint.

Verified Support

Jun 20, 2024

Club Mahindra Holidays Customer Care's response Hi Sujal, we regret to read about your unpleasant experience and are here to help. Your concern has been shared with our team, please be assured that they will get back to you soon.