[Resolved] Club Mahindra Holidays — Waitlist booking for my red studio for Dubai booking though it shows available on other sites | |||||
Dear Sir/Madam My membership ID is 2627138 and waitlist number is 167813 Name: Mita Chirag Paunwala I have tried to book for Dubai, 1BR. As I am the first time doing the booking under CM, I have started it at midnight of 1st August for Month of November and then also in an early morning. But the window for the month of November was not started during that time. At 9.30 AM on 1st August, when I have started to do the procedure on the website, it was hung. Simultaneously I have tried it through your call centre also, but it was also continuously busy. I got the turn at around 11.30 on customer care and that is also after 30 minutes of waiting on the line. (1) Because of the website as well as call center problem, customer (red studio) has mantle harassment. We have already booked the flight tickets and now because of the wait list, my entire planning is disturbed. CM has already agreed about the problem of the site and I have proof for the same. (2) On the other side, they are offering the complimentary trip of Dubai to new members. This is literally harassment from your side. Please clarify as soon as possible... I think there is the serious fraud from their end because if the site was not working as well as customer care numbers were engaged, how all bookings were confirmed? I am writing you mail as a last hope. I have already complained to club Mahindra with following complaint Numbers. MHRIL=[protected] MHRIL=[protected] Note: As per them, there is no vacant room in Dubai property. Today ( 19/09/2015 at 9:00 PM) When I have checked, it shows vacancy in the property. Even it shows available on the www.booking.com website. Was this information helpful? | |||||
Complaint marked as Resolved
Verified Support Sep 22, 2015 Club Mahindra Holidays Customer Care's response Dear Sir, We regret the inconvenience caused and are keen on discussing the concerns you have highlighted. Thanks for sharing your contact details with us and our team will get in touch with you to assist you. Warm Regards, Club Mahindra Team Verified Support Oct 01, 2015 Club Mahindra Holidays Customer Care's response Dear Sir, We believe our team has got in touch with you and your concerns have been addressed. Do let us know if you require any further assistance. Warm Regards, Club Mahindra Team | |||||
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+91 44 3988 1000
+91 44 6695 3435
Mahindra Towers, 2nd Floor, 17/18, Patullos Road, Mount Road, Chennai, Tamil Nadu, India - 600 002
Whats the use of being a member if we do not get privileged over others
We regret the inconvenience caused and would like to connect with you regarding the matters you have highlighted. We have forwarded your membership ID to our concerned team and they will get in touch with you.
Warm Regards,
Club Mahindra Team