| Address: | Building No.-24, Level-3, Okhla Phase III, Okhla Industrial Estate, New Delhi, Delhi 110020 | | Website: | www.clubresorto.com |
On June 6, 2023, the company named Club Resorto invited me for a presentation at Hotel Novotel at Kochi and many offers were described to me like vacations, movie vouchers, free vouchers etc.. They said the package is for 35 nights for 5 years and we can use 7 N/ 8 D per year. After discussion, they put another offer of no cost EMI for 2 years the amount I am paying. Then I took the package of Rs 75000/- . I have paid Rs 75, 000 as a membership fee by swiping the credit card.
The next day (June 7, 2023), I got welcome mail from them saying 6 N/ 7 D per year. Seeing the difference in the number of days in email and their App, i called both the Relationship Manager and the staff who enrolled me. They said they will send the revised mail and update the days details in my app. But they didn't do it after that. I called them so many times. But no response came from them. Then I decided to cancel my membership and request my refund. As per their refund policy mentioned in their website, 'In case of any valid point of dissatisfaction, the customer can cancel their package within 10 days of signup by writing to us at [protected]@clubresorto.com. Refund will be processed in thirty working days subject to the cost of services availed, if any'. I informed my request to the staffs whol enrolled me. But they stopped attending my call after first call.
So, i have sent the request for cancellation of my membership on June 14, 2023. After that i didn't get any response. I escalated the mail to another mail id and then I got a reply that resolution will be given on next Monday (June 19). But as usual, i didn't get any mail or call for my refund on that date. Then I called the relationship staff and she said i will get a call from a senior manager. But even after explaining all the issues and giving the proof, I didn't get any answer on my cancellation request and refund of the amount.
One more issue I faced is regarding No cost EMI. When i checked my credit card statement the EMI attracted heavy interest instead of no cost emi. So, all were fake promises to get the money
from me.
So, as a whole, this is a well planned SCAM who targets the common man by giving fake offers at the time of enrollment. As per their policy itself, i requested for refund within 10 days. Please help to get my money back.
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