| Address: | Okhla Phase-III, Okhla Industrial Estate, New Delhi-110020 |
I have taken holiday package offer from Club Resorto on 30/03/2024. And I have paid Rs. 40, 000/- towards the package cost. During the time of agreement finalization, they confirmed that we are eligible for 4/5 star hotels / resorts with complimentary breakfast option . But when I started booking through their webpage, I got offers which were not in line with the discussions / offers they made. Then I have asked their Escalation department to cancel the package as I was not at all comfortable with their offeres (they offered me 3 star hotels/resorts and most of the offers were without complimentary breakfast options). I have received a call from their Escalation department that they can't cancel the package and they can offer better options. As I got a strong intuition that
they will not keep their promises, I strongly advised them to cancel the package. Still, they didn't give me a positive response although I got one response from one of Sales team Manager Mr. Sudheer that package will be cancelled and amount will be refunded. This company seems to be fraud and unethical.
Relationship Manager – Firdous-[protected]. Was this information helpful? | 
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