Club Jiva Complaints & Reviews

Club Jiva, Mumbai is a fraud club just whisking money by portraying lavish properties & miss selling membership to innocent customers. They do not responding to the customers many times & if they do so, they have all the excuses to spoil your plans for any vacations and even do not have their own properties, then how they can make you a member of the properties / club.
I was in Goa in January 2019 when a salesman approached me & my family for the promotional offer and thus we were in their trap and we were miss sold the product with false information and big words of the sales person. Even they do not allow us to leave and persuaded us to book the membership. since we do not have cash then they made partial payment through our bank card. They kept on calling us repeatedly till we had paid the complete amount. After that no alls it's our nightmare. whenever we called for booking they will instantly say not available and suggest you other dates or other hotels where they have some kind of profit sharing. this was not acceptable as we had to pay extra for this booking. I had approached them through mails recently but they are not ready to return my money. pls, help us.

This is an absolute scam. Their modus operandi is to target the tourists in goa. We were convinced to buying a 5 years package for 7 days a year at inr 60, 000 plus a yearly fess of inr 5500, with a long list of hotels and resorts, own and affiliated on their records back in 2015. 5 years into it we were not successful in utilizing a single day (Zero). We have tried on several occasions to book through them over the mentioned period, always the same answer "packed for the mentioned period."
Recently we requested a booking at lonavala at one of the standard hotels and only to our surprise were first declined and then given an inn as a booking. Now that we just wanted to utilise the money invested we decided to go on a family vacation utilizing 7 rooms over 12 days that would make good 14 of our 35 days. Again to our surprise the booking manager who finally could be reached after a dilly dally of 4 days was definitely a wrong guy in the hospitality industry. He mentioned that the inn booking was also a favour as we are no longer eligible for our booking. He kept insisting we could email the higher up to resolve our issue. The guu who was at the other end assured that our conversation was recorded which i would love them to play back and listen if they have any kind of a system in place. I am certain i will get to the bottom of this. But peopleshould be made aware of these kind of organisations.

CJ/KP/R/03119 Just a brief with regards to our transaction history done on 11th of December 2021 for your easy reference.
We had come to your office at Kumar Plaza, Matheran on winning the gift voucher. After receiving details of your club Jiva's holiday membership packages and plans from your executive Mr. Aniket and yourself, we then decided to sign up for membership of Club Jiva. We had chosen the package of 10years membership for Rs. 1, 02, 000/- on EMI basis. Further while swiping for the payment we first tried with our mother's Debit card of Kotak Mahindra Bank. Firstly the card was swiped for Rs. 1, 02, 000/- and second time we swiped for Rs. 91, 000/- . We received transaction errors during both the transactions.
Later we decided to pay 20, 000/- as a down payment and balance amount into 18months EMI.
On 13th of December 2021, I received an email from Kotak Mahindra Bank mentioning that my both loans of Rs. 1, 02, 000/- and Rs. 91, 000/- have been sanctioned.
We called at Kotak Mahindra Bank customer care and they have confirmed that these two amounts have been credited to Club Jiva's account (CFB Aggregator - Pine Labs Pvt Ltd). On requesting to cancel the same, they informed that this can be done from Club Jiva's end and it should be processed within a week. If delayed, It will be tedious for them to process.
Club Jiva team asked us to send the confirmation letter. Later we decided to continue with 91, 000/- and asked them to refund us 1, 02, 000/- and 20, 000/- down payment done in cash. Till date we have received only 1, 02, 000/- Balance 20, 000/- is still pending. We have sent so many reminder emails. No one is courteous from Club Jiva to attend and revert to our emails.

Respected sir/mam

I Shivali Chaturvedi wife of Mr. Nishant Chaturvedi I requesting here to please refund all money paid by my husband to culb jiva, as because **due to covid19 I lost my husband in April month**he was main earning person in my family so I am not able to use and maintain tirp with club jiva contract, we haven't used nor even started with this **It's my humble request to you please refund all money paid by my husband, it will be very helpful for my children education**, sir I am not asking any donation I am just requesting to refund my own money.
**I will always be thankful to you for your gratitude**.
Please find death certificate and some other documents in the attachment with this mail.

Bank name &account number share by mail

Thanking you
Shivali Chaturvedi
Please do positive action.

Dear Sir/Madam, We have purchased membership.

Club Jiva membership ID: CJ-AK-1428 dated 16-Jun-2019

We have not use any facility till date. We have purchased membership in Red still we have not obtained any booking.

Please check attached correspondence and check that we have tried for booking many time but our booking is not confirmed.

Please refund our membership amount.

To,
The Managing Director,
CLUB JIVA
A division of M/s Holiday Kart Private Limited,
65, Level 1, Dewan Center, S.V. Road,
Jogeshwari West, Mumbai,
Maharashtra, India - 400102

Dear Sir,

It is humbly submitted that I along with my wife met with your promoter / representative named as Ms. Ritu Shah at Vadodadra on 12.08.2018, who verbally convinced me for taking membership of “Club Jiva” run by your company i.e. HKPL, registered office is at 65/Level-1’Deewan Centre, S.V. Road, Jogeshwari(w), Mumbai and also assured that several attractive services and superb facilities and comfortable accommodation will be provided by club jiva and club jiva have tie-up with several Five star hotels all over the India and abroad. They also assured us that if in case we find anything unsatisfactory the money which has been held of an amount of Rs 90000./- by club jiva (paid vide Receipt No - MUM19063- attached herewith)will be refunded within seven working days. Getting convinced with such attractive scheme I signed the agreement and at that time of the signing of the agreement the network of my mobile was not available thus I was not able to cross check the aforementioned statements stated by your representative and status of Club Jiva . The time which they gave me to become member was too short to go for any such an inquiry / cross check regarding the services as they said that period of just an hour was the only time I could avail those services within the discount offer so I was badly confused about the decision and getting falsely convinced I signed the agreement. After that I never had services which were promised during enrollment. When i asked for DAE Login (for which I am eligible as per attachment), I never got reply in a convincing manner. I am not able to utilize any of the services promised by Club Jiva since 2018. It was a big shock for me and my family.

It is informed to cancel my membership and refund the amount which has been held up by your company in the name of Club Jiva in the same account from where it has been paid.

Date of Transaction - 12/08/2018
Amount paid - Rs.90000/-
Receipt No - MUM 19063
Through : SBI Credit Card
Membership No. CJ/AK/1300

Request to kindly refund the said amount without any further delay to the same account from which it is debited.

Parth

We were on our vacation in the year 2019 in Mahableshwar. When we were in the Mahableshwar market, a guy came by and gave us the gift cards, on that we have to scratch it and see what we have won, and then unluckily we won but the prize was not informed, instead of this, that guy told us to come in tomorrow morning at their destination.

On the next morning when we reached there, they started explaining about their memberships, and the way their one of the employee gave us the details, we found out that its a great deal and worth in investing on their membership plan.

Afterwards on our next vacation trip, when we try to register a Stay in Mahableshwar through the Club Jiva membership, they gave an excuse saying the stays are full. But later we found that they were not having any properties in the Mahableshwar.

As their lady employee informed us that they are having property in Mahableshwar, also she informed about the International stays, saying that every year you have 6 nights and 7 days International Trip package, and i[censored] haven't used it on that year, then the next year you will get additional 7 night and 6 day page, also if you used it for 3 Nights and 4 days, the remaining nights you can use it in the next year.

All of this information give by the lady employee in Mahableshwar was fake, and all in all for me its a FRAUD. They just take the money and when we asked them to booked a stay somewhere, they just say that their properties are full.

We have given 1 Lakh rupees on the spot of that deal in Mahableshwar only. But soon after when we found that the details provided about membership by them was all fake, I asked for the refund.

At first they were refusing about the details given by their lady employee. Then they agreed for refunding but, they told that they will cut maintenance charge of Rs. 10, 000 and the rest they will refund. After few months we only got Rs.30, 000, they told that the rest of the amount they will give after sometime. And now today, its been 3 years, now the next month it will be 4 years, still we haven't received our rest of the amount which is Rs.60, 000.

I have been trying to reach Club Jiva team for the last 2 weeks for making a booking. No one is responding. Most of the numbers are not operational and few which are working, no one responds.

I did receive a reply initially and was informed that they were still working from home afterwards no response.

Bakshi S.S - [protected]
Membership # MA/0812

Every time while send bookings for destination they say hotel Is full..or any other issue.. since we had taken membership we had not travel with club jiva...

I want to withdraw my club Jiva membership as club Jiva never respond to my emails and phone is also off. They have taken Rs 60000 for 3 years membership and not respond to my emails.

My mother take membership of club jiva for 5 year, but there extra charge is very high.they close office in our city so only way to connect is on call so when we try to contact them they not give proper answer.

Club jiva only taking money from people and when you ask for booking the answer is booking not available or pay your annual charges. If charges are clear then booking not available. End of the day club jiva taking only money from people and not providing any accommodation. While taking membership they show 5/7 star hotels. Club jiva is fraud company, robbery hardly earned money from people.

I have taken club jiva membership before begining of covid. Now I wanted to know about booking details for my tour. But the contact number provided by baroda office is not exist.

The office was close. Request to share office address and contact no.s.

I sent mail 8 times after paying handsome AMC for my booking, while AMC collection your rep . contacting me very quickly i can say within 2 mins on wahtsapp or telephonic but after payment DONE, as usual they stop answering, even all mail id what i have collection or reservation they are not answering .guys pl. dont do with your customers one day you guys will realize its big mistake while you guys looting only money and false promises and collecting money rather than provide services against that money .

As per my earlier complaint of 2018, of my membership fees return till today, I did'nt get money refund nor get any messages from Club Jiva co..
So, kindly do needful in favour of me and oblige.
Thanking you,

P.M.kadri

This attachment is proof that your company and you are fraud.

This 24 resort mentioned on website to make people fool. Where is completely lost where more than 100 resort included.

Why are you making fool us again and again if your company and you are begger then ask money i can give money to begger like you but don't cheat.

Your company is well-known fraud company and you are proving it.

Just tell me 1 thing only 24 resort you gave tie up with? Or as discussed you don't want to show more than 70 resort wich customer can book less than 2000

So this is proof your company is fraud

You have shown us few resort where price was more than 12000 per night but after paying money i got list and found around 70 resorts where their price is lower than 2000 per night it means how chief resort they have and they have taken 12000 bit after we come to know chief company and chief resort they told you will not get any refund angle stop receiving calls
Now I e-mail them so I got call from Hitesh and he told me his all resorts are costly i told home send me list of 100 resort so he sent list of 26 resort only which are cost so it shows their nature of cheating
They have taken money 12000 and don't allow any service to me that means that have taken 12000 without any service

I am Manmohan Singh residing in chandigarh, i had gone to goa with my family in 2019 during starting year, basically they looted i can in short words, most stupid company i met in my life, they took approx 1.5 lac from us and they never turned back with any booking, infact after paying them they started excuses that card is coming from australia and further they said card is printed with wrong name and then so on so may stories, i had sent mail also for booking but they will say you need to make booking very advance stage, even i tried that also but then they have new excuses, basically they are worst company i have ever met and they have taken our hard earned money, i want my money back or services if they can give, i will not spare them any more if i need to pay further money also to get it i will do it

just do let me know if you can do any thing for us, my email id is [protected]@yahoo.com

I have purchase Jiva Club membership no CJKP/R/2038 on dated 28Dec 2020 at Matheran office with sum of Rs 58.000/-.I have horrible experience that no one responding a call as Landline no are not working.Agent aslo not respond . Till date no membership card received. I have not utilise a single holiday trip, so want to cancel this membership a it is not user satisfactory. This is really worst compony I having experience. Please help me for same because I am also one of Victim of Cheating Jiva club .It is fake Holiday club.

In Nov 2017 ihad been to Goa. The agents of Club Jiva took me to a nearby resort from a chowk . They counselled for more than an hour with lucrative holiday provisions and convinced to take their membership. I paid 66, 000 INR by credit card for membership. But later everytime I had requested for holiday hotels and resorts they didn't reply and kept mum saying that it is in process and take 2days. Till 2021 I am unable to avail any holiday from them. It is a fraud company.