Club Jiva Complaints & Reviews

From 2017 I try to get my free and paid holidays but still not succeeded.
From 2019 I stop communicating and from 2020 the pandemic start.

Since I paid only amount but not getting any services from Jiva club .And what information provided at the time of purchase this scheme, not at all followed .

So better you can refund the amount what I paid till now.

The office is closed, NO response on mails, in any mails, NO response via phone calls. The stupid system record goes on repeat. DO NOT TRUST THEM
PLEASE BE AWARE. I AM GOING on FACEBOOK to publicize about this frauds and all.
Before lockdown I had applied for upgrading of card, paid it but never given the card or any services.

Do not fool me, after this complaint I'm going to go to POLICE or CONSUMER RIGHTS.
BEWARE !!!

Sharing my experience, you can decide for yourselves.

Club Jiva membership ID: CJ/CT/R/C359
MEMBERSHIP TENURE: 3 YEARS, NIGHTS (PER YEAR): 7 NIGHTS & 8 DAYS
SEASON BAND: RED, ACCOMMODATION TYPE: STUDIO
YEAR:[protected]
MEMBERSHIP COST: 60000, ANNUAL SERVICE CHARGES: 5670/-(Plus Applicable Taxes)

Dedicated helpline number[protected] / [protected] – Not working most of the time. Not sure if they block members after some time

One complimentary short break (3 night/4 days) – It has a small clause of Rs.750/- per night per person. For a 3 member family, it comes to Rs. 2250 per night.
Not yet able to figure out what is complimentary here.

Have asked for reservation requests 3 times in past 2 years. Denied each time with room booking not available when the same hotel shows availability for same days on online booking platforms
Reason: They have a separate quota.
Not sure what their premium RED service means.

One Welcome Week in any of the DAE properties Worldwide – Even after multiple follow ups haven’t yet received the DAE membership card / details

In last week, tried again to get reservation in one of he hotels. This time reservation was confirmed but only after payment of annual maintenance charges.
Also, the AMC has increased to Rs. 8250 (with tax)
Their manager calls me an offers a benefit on purchasing 2 years membership.

All of these with same customer service as mentioned above.

Online search indicates that more than 75% of the hotels on their list have daily charges below Rs. 2500. Even basic math will tell you what you get (with no assurance when) and what you pay

In the last 2 years, there hasn’t been a single call related to utilizing the benefits. However, there are regular emails, WhatsApp and call on new offers and holidays.

My agreement no.CJ/KP/R/001014
Naeem Shah sale's executive of club jiva has given me a offer of 36 nights holiday and now I am calling him for booking he is not answering wen I booked online they r saying only 21 nights holiday is allotted so why ur sales manager give a false commitment I gave 60000 for holiday package of alternative year starts from 2019 to 2023 and dey r saying to pay anual fee of 8250 alternate year dats means 60000 +8250+8250+8250=84750 ÷21 =4036 per nights am I mad to take this package so expensive I was told 36 nights and now u guys r saying only 21 nights guys i[censored] will not take action on it den meet me at consumer court I do case on this and I want my agreement to be couriered at my given address

To,
The Managing Director,
M/s Holiday Kart Private Limited,
54/Level-1’Deewan Centre, S.V. Road, Jogeshwari(w)
Mumbai-400102, Maharastra, India.

Dear Sir,

It is humbly submitted that I along with my wife met with your promoter / representative named as Ms. Soni Biswas at Goa on 25.12.2020, who verbally convinced me for taking membership of “Club Jiva” run by your company i.e. HKPL, registered office is at 54/Level-1’Deewan Centre, S.V. Road, Jogeshwari(w), Mumbai and also assured that several attractive services and superb facilities and comfortable accommodation will be provided by club jiva and club jiva have tie-up with several Five star hotels all over the India and abroad. They also assured us that if in case we find anything unsatisfactory the money which has been held of an amount of Rs 68000./- by club jiva will be refunded within seven working days. Getting convinced with such attractive scheme I signed the agreement and at that time of the signing of the agreement the network of my mobile was not available thus I was not able to cross checked the aforementioned statements stated by your representative and status of Club Jiva . The time which they gave me to become member was too short to go for any such an inquiry / cross check regarding the services as they said that period of just an hour was the only time I could avail those services within the discount offer so I was badly confused about the decision and getting falsely convinced I signed the agreement. When I came back to our hotel and searched it on net as well as I made proper inquiry in the above mentioned points about the Club Jiva as told by the promoter/ representative of your company, everything was found to be fake and totally false as the Manager of the some renowned hotels bluntly denied of any such tie-ups and they are totally unaware of the name of Club Jiva. It was big shock for me and my family and the amount which has been held up by your company in the name of Club Jiva should be immediately returned back in the same account from where it has been held up.

The TXN ID no. is f51eab7682c0aaf5c00 Dated 25.12.2020 at 12:51
Amount paid:Rs.68000/-
Through : SBI Credit Card
Membership No. (Tentative)-CJ/GA/2520/1001

I have already informed regarding cancellation of membership of Club Jiva by an e-mail on 26.12.2020 within time, but till date nothing has been done.

Therefore it is requested to kindly refund the said amount without any further delay.

Mayank

This Fraud Company has taken money in form of Advance booking Rs 50400/- in lieu of resort booking by club jiva. After making all payments, one of their representatives told them that they were unable to book a resort in the Maldives.

So we asked for a refund but that never came to us.
We contacted club jiva.in end through several emails but all efforts to take our money back goes in vain.

Please help me in getting my money back.
My Contact Information

Sarthak
[protected]

Transaction date: 20/9/2019

Amount:-
50400

Type:-
Debit

This is with regards to club membership sold to us by Mr Vishwas & Ms Samantha at Goa in the month on Nov 2015 for which we were said that you have all 5 star resort tie up & we can use this membership for us or we can give our membership no to any one our friends relative with that they need to pay only utility charges and can take the benefit of it which is not the case & we are being cheated.

There is no 5 star resort tie up as when we went to Ginger Tree GOA in month of May 16 they said very clearly we have standard room tie up no deluxe room also it was a pathetic resort where we had to fight for everything after check in for one hour we had to struggle to get things Ac was getting off geyser was not working too bad.
Since 2016 I am struggling to get my refund have visited their office & written mails but no positive response now again am following since Nov 20 that continue the membership as they are not refunding the money so Mr Jaydeep replied saying now your membership is foritified to continue you need to speak with our AVP Mr Naresh Khanna when I said arrange a call with him so he said you need to come personally in second week of Dec & meet I said we call have a zoom call still he insisted you have to come personally.
Today I. E 19/12/20 when we went to their office in Mumbai it was closed & when enquired with neighbouring office they said its closed.

Hi,
In June 2018 when i was in Alibag i took a membership with Club Jiva for 5 years against a payment of 54000/- But till date i am following up and i did not able to connect the team for any booking.
My membership No is CLUB JIVA CJ/ALI/SA/0034.
I have paid annual service charges as well.
Please help to get my money back.

Regards,
Sham Dhawale

During my visit to goa in feb 2018 i was been cheated by giving false information about their company and providing great vacations at cheaper rates but they are actually cheating everyone. I was been charged 1, 80, 000/- towards membership fees which i feel is a cheating which they are doing openly by giving false information about their tie ups with 5 star properties and dreams about great vacations. I had mailed them several times for booking a hotel for a vacation but every time i just get a reply it's not available. I feel cheated and i just want my hard earned money back. I feel there would be many others like me who would be feeling cheated the way i am feeling. Please help me out in getting my refund of 180000/-.

First of all club jiva is the fraud company.

Advance booking money taken of rs 50400/- in lieu of resort booking by club jiva. After making all payement, one of their representatives told that they were unable to book resort in maldives.

So we asked for the refund but that never came to us.
We contacted clubjiva.in end through several mails but all efforts to take our money back goes in vain.

Transaction date: 20/9/2019

Amount:-
50400

Type:-
Debit

This is an absolute scam. Their modus operandi is to target the tourists in goa. We were convinced to buying a 5 years package for 7 days a year at inr 60, 000 plus a yearly fess of inr 5500, with a long list of hotels and resorts, own and affiliated on their records back in 2015. 5 years into it we were not successful in utilizing a single day (Zero). We have tried on several occasions to book through them over the mentioned period, always the same answer "packed for the mentioned period."
Recently we requested a booking at lonavala at one of the standard hotels and only to our surprise were first declined and then given an inn as a booking. Now that we just wanted to utilise the money invested we decided to go on a family vacation utilizing 7 rooms over 12 days that would make good 14 of our 35 days. Again to our surprise the booking manager who finally could be reached after a dilly dally of 4 days was definitely a wrong guy in the hospitality industry. He mentioned that the inn booking was also a favour as we are no longer eligible for our booking. He kept insisting we could email the higher up to resolve our issue. The guu who was at the other end assured that our conversation was recorded which i would love them to play back and listen if they have any kind of a system in place. I am certain i will get to the bottom of this. But peopleshould be made aware of these kind of organisations.

Hi,

Please help!

We feel cheated after taking club jiva subscription of 60000 rs. We want refund.

We were on our vacation in goa in sept 2019 and then their executives spoiled everything. They are like wasting peoples peaceful vacation and valuable time both.
They are showing so many lucrative offers and that time we got attracted towards the package also.

But later realized that we have been cheated when we saw reviews about club jiva in online platform.

After that we thought we should give a try atleast keeping faith. There also we failed two times they denied that there is no rooms available.

We feel like cheated. Pleas help.

Thanks,
Anil nayak

April2019 between club jiva and ramalingam b& sridevi s (My wife) 1. On
Telephonic conversation with club jiva representative ms. Namritha during
September 2019 for booking of resort. She demanded 50% balance payment and
She said the same is mentioned in voucher ie charter membership package
(Attached in the complaint) but there is no such terms mentioned in the voucher.
Then i said, club jiva representative mr. Deepak ([protected]) andms. Snegal
([protected]) told during purchase of (The holiday package) membership, one
Week studio type (6 adults) can be availed within one year. On satisfaction of the
Resort stay, further amount can be paid for continuation as membership for 10
Years (Alternate years - rs.16000 x 5=rs.80000). 2. Later club jiva
Representative said, an email sent on 21 may2019 with an attachment as club
Jiva kit, in which 50% payment is mentioned as claimed by club jiva. But i said
We can’t accept any new terms and condition sent by email after the execution of
Agreement on 18 april 2019. 3. When i escalated to a higher official (A lady name i
Don’t know) over the phone, she said mr deepak will contact you and clarify the
Same. 4. When my wife mrs sridevi contacted mrdeepak, he said he will book a
Hotel in coorge named evolve back for which he asked us to pay rs 7000/- as a
Maintenance fee to his account no.[protected], ifsc:
Utib0000180, name : deepak haldankar. And we have deposited rs 7000/- vide
Imps ref no. Imps/p2a/[protected] via sbi, bank. And on 20 september
2019 he asked us to pay rs2410/- for food, then we have transferred rs
Rs2410/- vide imps ref imps/p2a/[protected]. My statement attached
With this email. 5. And all the conversation my wife sridevi had with mr deepak
Via whatsapp has been attached in this complaint as a proof. 6. And further, after
The payment when we contacted mr deepak there was no response and we
Waited at least he book for next christmas holiday. But as off now no response
From him and he would have blocked our number itself. 7. Today (19/12/2019) i
Got an sms from club jiva to clear the payment due. 8. Since club jiva failed to
Keep the promises like providing accommodation and further trying to mint
Money from the customer. It is not trustworthy to believe any more club jiva
And their representative. 9. Hence, it is requested to intervene to settle all
Amounts paid to club jiva and their representative (Rs16000/- +rs7000/-
+rs2410=rs25410/-) a sum of rupees twenty five thousands four hundred and
Ten only to my account no., [protected], ifsc-sbin0010361, sbi aero engine
Factory branch, sbi, bangalore.

Beware of this fraud club jiva!

Booked resort for a trip to maldives through their executive jaydeep shetty and hitesh. 25% payment i. E. Rs. 50000/- was made in advance as per their demand.
Asked for the details of resort but they said they will share the details after full payment only. This was not told earlier by them so we denied that. They then told us to wait for 3 days afterwhich they were to share all the details asked for.
I waited but later they said that there are no confirmed bookings.

Due to the reason i requested for cancellation and demanded for refund. They mailed me regarding that and assured that it will be credited to my account within 3 months as per their business policy.
3 months have passed but got no refund.
Continuously asking them for refund since then but they are dilly dallying the thing.

Please don't fall for their false commitments. They are a big cheat!

I am going to file a police case of online fraud against them. Others who are victims of their malpractices must also do the same.

I am member of clubjiva. Have taken membership in year year 2017 by paying 90000. I have sent booking request for 2 nights at Nainital on 13th Jan 2019. Usually booking confirmation takes 48hrs as per clubjiva process. Now its more than 7 days and still no confirmation has been sent to me. I have sent repeated email about the delay in confirmation but no executive even acknowledged my emails and nor replied on it.

As for booking of clubjiva, one has to communicate by email only. I have tried to contact Nayeem who has given me membership by saying that he will help me everytime for booking. But his cell always shows out of reach or he never pick up the call. I am trying to speak with customer care as this is the second option customer can do for booking but reply is always as' all executives are busy right now'. I have tried morning, afternoon, evening time by calling them hardly succeed in connecting with them.Only Two times customer care received mycall but cut my the call without giving the solution of my booking. For this booking, I am wasting my valuable office duty time

Clubjiva office time is only 10 30 am to 5 pm only. U have no other alternative. Hence its my request to people to think thousand times before taking clubjiva membership. Better way to go with the tour agency companies. If someone has to speak with me before taking membership you can contact me on [protected].

For your help I am uploading here images of my email communication and screenshots of my sincere attempts to contact to clubjiva customer care people. Please don't go with clubjiva membership.

In goa, ms. Nancy from club jiva told us in dec 2018 clearly that we could cancel the membership anytime. She also gave us her cell number.
We decided to avail of their first free stay option by paying re 15000 (Utility fees for hotel stay they said) as bank transfer to club jiva. But we were unable to take this stay so we told them so and asked for a refund. After promising the refund, they didn’t do it as on date. The jiva person mr. Murgesh has been responding to my mails and phone calls regarding this. But later on he also stopped responding. Finally when i kept on making calls and emails persistently, he came on the phone line and told me he was sorry and that he was unable to help me further as the accounts dept wouldn’t release the amount.
I couldn’t believe what i was hearing.

Meanwhile simultaneously i also requested club jiva to let me know how to cancel the membership and to refund my money. They told me it’s non - refundable. It’s not mentioned like this in the documents they gave me.
So, i need my membership fee and rs 15 k back. I am not interested in associating with club jiva. Please guide me as to what i need to do for this to happen and how this group can be exposed for this fraud.
Thanks
Sunita ajoy
[protected]@gmail.com

I have paid inr 43000 for membership fees as becoming a member of club jiva for the period of 5 years and they given commitment that you can have 7 days stay at any of our affiliated resort in a year along with family. But in last 5 years i have contacted many times to them with respect to the tour plan through mail, personal visit to their office at jogeshwari (Mumbai), phonecalls but not being provided any tour package for a single day in last 5 years nor they refunded me the amount. I am feeling like cheated with hard earned money. This company is totally fraud, cheater. I request you to please refund my amount and suggest everyone not to subscribe membership to this company. Also request consumer forum to please take sever action against the company management as there are many parsons like me have been cheated.

These people are fraud. Regional marketing manager sunil shetty vadodara fraud man. Whole club jive even fraud. These people convinced me by saying i am having no cost emi and whatever interest will be there they will pay me back on total amount. And now from last 4 months i am taking follow up, they are not responding my emails, on call they are saying in one day i will be having my refund from last 4 months. Definitely i will sue them and file fir against club jiva by saying fraud. I will try it should shut down so that they will not making fraud against any more peoples. Whatever few positive feedback you are seeing online that is given by club jiva people only so don't get trapped, stay away from fraud club jiva. When more people start file fir against them it will definitely shut down.

Sub : club jiva cheating rs 25410/-;
During our holiday vacation in the month of april2019 in goa, we have been invited by club jiva representative for the club membership and signed agreement, no. Cj/gbs/1804/0143dated 18 april2019
Between club jiva and ramalingam b& sridevi s (My wife)
1. On telephonic conversation with club jiva representative ms. Namritha during september 2019 for booking of resort. She demanded 50% balance payment and she said the same is mentioned in voucher ie charter membership package (Attached in
The complaint) but there is no such terms mentioned in the voucher. Then i said, club jiva representative mr. Deepak ([protected]) andms. Snegal ([protected]) told during purchase of (The holiday package) membership, one week studio type (6 adults) can be availed within one year. On satisfaction of the resort stay, further amount can be paid for continuation as membership for 10 years (Alternate years - rs.16000 x 5=rs.80000).
2. Later club jiva representative said, an email sent on 21 may2019 with an attachment as club jiva kit, in which 50% payment is mentioned as claimed by club jiva. But i said we can’t accept any new terms and condition sent by email after the execution of agreement on 18 april 2019.
3. When i escalated to a higher official (A lady name i don’t know) over the phone, she said mr deepak will contact you and clarify the same.
4. When my wife mrs sridevi contacted mrdeepak, he said he will book a hotel in coorge named evolve back for which he asked us to pay rs 7000/- as a maintenance fee to his account no.[protected], ifsc: utib0000180, name : deepak haldankar. And we have deposited rs 7000/- vide imps ref no. Imps/p2a/[protected] via sbi, bank. And on 20 september 2019 he asked us to pay rs2410/- for food, then we have transferred rs rs2410/- vide imps ref imps/p2a/[protected]. My statement attached with this email.
5. And all the conversation my wife sridevi had with mr deepak via whatsapp has been attached in this complaint as a proof.
6. And further, after the payment when we contacted mr deepak there was no response and we waited at least he book for next christmas holiday. But as off now no response from him and he would have blocked our number itself.
7. Today (19/12/2019) i got an sms from club jiva to clear the payment due.
8. Since club jiva failed to keep the promises like providing accommodation and further trying to mint money from the customer. It is not trustworthy to believe any more club jiva and their representative.
9. Hence, it is requested to intervene to settle all amounts paid to club jiva and their representative (Rs16000/- +rs7000/- +rs2410=rs25410/-) a sum of rupees twenty five thousands four hundred and ten only to my account no., [protected],
Ifsc-sbin0010361, sbi aero engine factory branch, sbi, bangalore.

Hi,

I opted for their membership plan on 15th July 2019 for a very huge amount of 180000. They said I will get my DAE login credentials in 90 days. After 90 days no response from them. Their marketing guys are the worst people I have come across. Arrogant and non-responsive once they know your number they will not pick your call forever. So I turned to customer care It has been 1.5 months by now The customer service is also non-responsive regarding the account credentials.

After all this, the only suffering person is me losing a very huge amount of money.

I would really like to get a refund of my whole membership fee and give up their membership because given the state of the people working in club jiva and 25 years of membership I will go through tremendous torture if I would have to contact them every now and then.

My membership number with them is CJ/CT/R/B128.

I purchased the plan to make my life comfortable but its hell now thinking each day that I have been cheated for a very big amount.

I have gone up to the extent saying them that If they won't reply to me for my problems I will file a case against them still they do not revert. Really horrible people(I even do not consider them to be called as humans)

I even have what app chats which only depicts one-way message from my side They do read all the chats but never reply. I really need a refund because its a very big amount for me & I cannot go it wasting.