Clubfactory — didn't get the refund amount in one month

Address:	New Delhi, Delhi
Website:	fromfactory.club

I placed an order so30119695
Costing 4788 inr, but items were too small that's why i have to return the parcel. They refunded the amount in my clubfactory app account on aug 3, 2018 i withdrew it and transferred the amount to my bank account on the same day. But i didn't get even a single rupee in my bank account upto now i. E aug 21, 2018. Although they said that the money will be transferred with in 3-5 working days. But theirs 15 or more days are gone.
There is no one to resolve our problems.