CN Immigration Services — canada pr process refund

Address:

No.21/2,Rail Nagar,C.M.D.A Street, 603209

Hi,

Myself r. Ashok kumar and i have applied canada pr visa by cn immigration services on 2018 and i have paid rs.1400000 for my spouse and me. I have submitted all the documents to cn services. My file handled by saru (Cn services employee). I have paid the amount for wes process and i have submitted all the document to cn services. They have started the wes process only and that wes approval is getting delay. Now they tell me your agreement date has been expired so we are going to close your file without refund. They have not did consult for my process and suddenly they told we have to close the file.
They are not given proper guidence for this file. So i am asking the refund as per norm from 70-75% from my paid amount. But they are not ready to given.
Wes process will be fully depend upon the eca services. So kindly take this case as most priority and do the refund.