CN Immigration Services — Refund my money- rs. 51, 340/- (inr)

Address:

Corporate Office: 305 Deenar Bhawan, Building No-44, Nehru Place-110019, New Delhi Office Timings: 9.30 a.m. to 6.30 p.m. (Mon-Fri) | 9.30 a.m. to 4.00 p.m. (Sat) Sunday Closed.

*Mr.Sumit Soni was the person dealing with me throughout the process. He said that he's the Manager there and the point of contact assigned for my case.
*I have paid him the whole amount of Rs.51, 340 in 3 installments, as in Rs.3, 540 for Technical Evaluation initially then Rs.11, 800 for VISA filing and lastly Rs.36, 000 for VISA Documentation.
*All these payments were done by Google Pay in the name of CN Immigration Services Private Limited.
*I started this complete process of payment at the beginning of this year, that is 02nd January 2020, prior to that (in December) we both were only in talks.
*Till 08th January 2020, I had paid the last amount as well (Rs.36K)
*In between the process I told him that my Grandma wasn't well, so I was in a confusion whether to proceed or not, and asked Mr.Sumit Soni to hold the file. But he said, now that my half of the payment was already done and my file was handed over to VISA Department by then, he couldn't stop the process. I pleaded him to not do anything with the file till the time I get some relaxing news or improvement in health of my Grandma. I asked him 1000 times that am ready to talk with his Seniors or whichever Authority(as my file was for Canada). But he kept on denying saying that he would handle the situation there.
*Then on 07th of March 2020 I got a message in WhatsApp from Ms. Pooja asking to submit my further documents. I was so shocked cause I had already informed to Mr.Sumit that I lost my Grandma suddenly & I definitely cannot leave my family in this worst situation. And he was ok with that too, but somewhere he played the game and Ms.Pooja started pinging me regarding further process.
*Then I was trying to get to Mr.Sumit, when he started to avoid my calls, messages. Neither his colleagues were getting him to call me back even after my continuous calls at the Office Number (Given in Google).
*These Days, when am in need of money, all their phone numbers are either 'Switched Off' or 'Temporarily Out of Service'

This is my hard earned money, and am finding it so hard to digest that how can a company be so fraud to it's own client.

Requesting everyone here to please look into the matter as soon as possible and help me out to get my full amount as early as possible.

This guy had sent me SLA also but I have never signed it. It is still here with me (hard copy).
Sumit Soni- [protected] (Manager)
Pooja- [protected]

Am in NEED of money during this hard time of Covid crisis cause I've been laid off by my company.

Kindly help me out! Having a trust on you.